ScriptPro Maintenance RFI

The U.S. Department of Health and Human Services, through the Program Support Center Acquisition Management Service, is conducting market research via a Request for Information (RFI) to assess the capability of Indian Economic Enterprises (IEE) and Indian Small Business Enterprises (ISBEE) to provide maintenance and support services for ScriptPro pharmacy automation systems at Indian Health Service facilities, primarily the Gallup and Tohatchi Health Centers in New Mexico. This RFI is expressly non-binding and intended solely to gather technical and market data to inform future acquisition decisions, including the potential use of a Buy Indian Set-Aside (BICiv), a socioeconomic preference program specific to HHS Indian Health Service that restricts participation to Indian-owned businesses. Respondents must submit responses in PDF or Word format, not exceeding ten single-spaced pages with a 12-point font and one-inch margins, and must include a cover page identifying their organization name, Unique Entity Identifier (UEI), socioeconomic status as IEE or ISBEE, and contact information; no CAGE code is required. Submissions must be emailed to Darnell Harkless by May 8, 2026, at 9:30 AM Eastern Time with the specified subject line, and no physical packages, barcodes, or MIL-STD labeling apply. The work under consideration involves upgrading ScriptPro systems to Windows 11 and modern hardware, ensuring cybersecurity compliance through endpoint protection, encryption, access controls, and system validation while maintaining uninterrupted pharmacy operations, though no formal performance period, pricing, or delivery schedule is specified. The RFI does not include contract clauses, evaluation factors, payment instructions, or inspection criteria, as it is strictly a sourcing tool and not a procurement action. Offerors are prohibited from submitting proprietary, classified, or sensitive information, and no key personnel, conflict of interest, or option provisions are referenced.