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Secret Shopper and Performance Monitoring Services

Active

State & Local

Response Deadline10/08/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Secret Shopper and Performance Monitoring Services involves conducting independent auditing of concession tenants for prime contractors at the Port Authority of NYNJ airport projects, specifically within EWR Terminal B. The scope of work includes designing and overseeing secret shopper programs to evaluate service, integrity, and performance, while monitoring compliance with pricing policies and merchandising hours through specialized auditing tools and reporting software. The contractor is responsible for delivering detailed performance reports and tenant compliance audit findings. This opportunity is associated with NAICS code 541611 and was posted by the Port Authority of NY & NJ, with a response deadline of October 8, 2026.

General Info

Secret shopper and performance monitoring services for EWR Terminal B concession tenant auditing.

Agency

New York → Port Authority Of Ny & NjView Agency

NAICS

541611 - Administrative Management and General Management Consulting ServicesView NAICS

Place of Performance

NY, USA

Set-Aside

NONE

Documents

This scope was carved out of 6000003403.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP # 6000003403 - Request For Proposals for the Management of Concessions & Loading Dock Operations at Newark Liberty International Airport – Terminal B (RFP# 6000003403)

AI Contract Breakdown

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Timeline

PostedAug 12

subcontract

Response DeadlineOct 8

Submission deadline

Response Deadline

10/08/2026, 06:00:00 PM UTCin 26 days

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Organization & Contact Information

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AgencyNew York → Port Authority Of Ny & Nj

ContactsNo contacts available

OfficeN/A

Organization / Agency

New York → Port Authority Of Ny & Nj

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs independent auditing of concession tenants for prime contractors on Port Authority of NYNJ airport projects at EWR Terminal B. Designs and oversees secret shopper programs to report on service, integrity, and performance. Monitors compliance with merchandising hours and pricing policies using performance auditing tools and reporting software. Delivers performance reports and tenant compliance audit findings.

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