Service Order Desk
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
AI Contract Overview
The Mission and Installation Contracting Command (MICC) at Fort Carson, Colorado, in coordination with the Directorate of Public Works, is conducting market research via a Request for Information (RFI) and Sources Sought notice for a modernized, commercial Service Order Desk Platform. The objective is to decouple the Service Order Desk from the legacy Base Operations contract to create an independent, automated, and user-centric system. Key requirements include 100% auditable real-time fund tracking by facility type, the establishment of direct digital pathways with the Army Maintenance Application (ArMA), GFEBS, and DPW Work Management to eliminate manual data entry, and the implementation of multi-state ticket tracking to prevent premature closures. The platform must be deployed within a secure Department of War (DOW) Impact Level 5 (IL5) cloud environment, featuring Role-Based Access Control and CAC/SSO integration to protect Controlled Unclassified Information and personally identifiable information. Interested parties must submit a solution-based capability statement not exceeding 10 pages, including a technical approach and a Rough Order of Magnitude (ROM) cost covering licensing, hosting, integration, and sustainment. Submissions are due by November 23, 2026, at 10:00 AM MT. While there is no formal solicitation at this time, the government will evaluate responses based on technical capability, integration feasibility, commercial maturity, and relevant past performance.
General Info
Place of Performance
Colorado Springs, CO, USASet-Aside
Timeline
Response Deadline
Organization & Contact Information
Full Description
THIS IS A REQUEST FOR INFORMATION (RFI)/ SOURCES SOUGHT FOR SOLUTION BASED CAPABILITY STATEMENTS ONLY. THERE IS NO SOLICITATION AT THIS TIME.
The Mission and Installation Contracting Command (MICC) - Fort Carson, CO, in coordination with the Directorate of Public Works (DPW), is seeking Solution based capability statement for an Other Transaction Authority (OTA) for Market Research purposes. The requirement is to design, integrate, test, deploy, and support a modernized, commercial Service Order Desk Platform. The core objective is to decouple the Service Order Desk from the legacy Base Operations contract, transitioning it into an independent, highly automated, data-transparent, and user-centric platform. Successful solutions must deliver 100% auditable real-time tracking of funds by facility type, establish direct digital pathways with the Army Maintenance Application (ArMA) without manual data re-entry, and prevent premature ticket closures via multi-state tracking and parallel POC notifications..
Security compliance requires deployment in a secure Department of War (DOW) Impact Level 5 (IL5) cloud environment featuring Role-Based Access Control and CAC/SSO integration .
Submissions must be Solution Based Capability Statement not exceeding 10 pages and must be submitted by Monday, November 23, 2026, at 10:00 AM MT to Jessica Smith (Jessica.l.smith499.civ@army.mil), Frank Camacho (frank.m.camacho.civ@army.mil), and MAJ Ryan Lee (jong.d.lee2.mil@army.mil)
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