This Solicitation opportunity from Government of Canada was posted on June 5, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Services de prise d'appels téléphoniques

Closed

20144679International

Submission Closed06/16/2026, 02:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561421

New

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911 Emergency Dispatch and Interagency Communication ServicesThis subcontract for 911 Emergency Dispatch and Interagency Communication Services involves providing continuous 24/7/365 emergency dispatching and communication coordination for prime contractors on USACE projects at Blue Marsh Lake. The scope of work includes dispatching ranger patrols, police, fire, and EMS services, as well as the dissemination of critical data such as warrant checks and vehicle registrations. The service will be performed in Leesport, Pennsylvania, under the Department of Defense via W2SD Endist Philadelphia. To be eligible, the provider must have the jurisdiction to operate a Public Safety Answering Point in Berks County and maintain authorized access to law enforcement databases. The opportunity is categorized under NAICS code 561421.

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W912BU27QA002: Notice of Intent to Sole Source - 911 Emergency Dispatch Services

Solicitation # W912BU27QA002

The U.S. Army Corps of Engineers, Philadelphia District, intends to award a sole-source contract to the County of Berks, Pennsylvania, for 911 emergency dispatch and interagency communication services supporting the Blue Marsh Lake project. Under solicitation W912BU27QA002, the Berks County Department of Emergency Services is identified as the only reasonably available source capable of meeting the requirements due to its exclusive jurisdiction and ownership of the public safety communication network in the area. The contract, categorized under NAICS code 561421, will provide 24/7/365 coverage from January 1, 2027, through December 31, 2027. The scope of work includes the dispatching of police, fire, and EMS services, as well as the coordination of ranger patrols and the dissemination of critical information such as vehicle registrations and warrants to federal, state, and local agencies. Services will be performed at the Berks County Emergency Management Office in Leesport, Pennsylvania. The action is being pursued under FAR 13.106-1(b)(1). While the government intends to negotiate with the County of Berks, interested parties may submit capability statements to the designated points of contact by November 13, 2026, for evaluation to determine if a competitive acquisition is appropriate.

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Fraud and Program Non-Compliance Hotline Services

Solicitation # 232854

The Housing Authority of the City of Los Angeles (HACLA) is soliciting proposals for Fraud and Program Non-Compliance Hotline Services to operate telephone and online reporting systems for suspected fraud, program non-compliance, harassment, theft, and workplace violence. The selected provider must provide a toll-free telephone number and a website for report submissions, with telephone intake available in English, Armenian, Russian, Spanish, and Vietnamese. A critical component of the requirement is a secure online administrative portal for authorized HACLA personnel to manage cases, assign investigators, and export data. The provider is also responsible for implementation support, including configuration, testing, and user training, while ensuring all staff with access to reports undergo appropriate background checks. Award selection is based on Best Value, evaluating price alongside qualitative factors such as qualifications, proposed staffing, work plan, intake model, platform capabilities, and transcription functionality. The contract includes strict compliance requirements, including adherence to Executive Order 11246, the Americans with Disability Act, and OSHA regulations. Insurance requirements specify general liability or cybersecurity coverage with HACLA as an additional insured, as well as statutory workers' compensation. Payments are processed via automated deposit within 30 days of receiving monthly invoices submitted in arrears. The contract term begins on an effective date with the possibility of option extensions, and HACLA maintains the right to review and require corrections to services at no additional charge.

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IFB#19-27-LC Phone Crisis Answering & Triage Services

Solicitation # 19-27-LC

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ODH 57672 - BOSC-SFY-27-Complaint Hotline 24/7 Answering Service Version 2

Solicitation # SRC0000042827

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Emergency Call Monitoring and Telephone Answering ServicesThis subcontract involves providing 24/7 emergency call monitoring and telephone answering services for prime contractors working on Broadland and Orwell Housing Association projects. The selected provider will be responsible for operating telephone answering services, monitoring alarm systems for emergency triggers, and implementing call center protocols to effectively triage and route requests. To successfully execute these duties, the contractor must possess the necessary call center infrastructure and ensure seamless integration with alarm monitoring software. The primary deliverable is a consistently monitored emergency call answering service supported by detailed response logs. This opportunity is issued by Broadland Housing Association Limited under NAICS code 561421. Interested parties must submit their responses by the deadline of November 27, 2026.

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26-011 - Emergency Call Monitoring Services

Solicitation # ocds-h6vhtk-0792d9

Broadland Housing Association Limited and Orwell Housing Association Limited are seeking a supplier for an Emergency Call Monitoring telephone answering service to be performed in East Anglia. This single-stage tender is being conducted under a Competitive Flexible Procedure pursuant to the Procurement Act 2023. The estimated contract value is 224,000 GBP including VAT, with an initial performance period from April 1, 2027, to March 31, 2029, and a possible two-year extension through March 31, 2031, at the sole discretion of the authorities. Small and medium-sized enterprises are identified as particularly suitable for this opportunity. The award decision will be based on a weighted evaluation consisting of written submission quality at 50 percent, economy price at 30 percent, and interview and presentation quality at 20 percent. Additionally, the authorities will assess exclusion grounds, minimum insurance requirements, and minimum economic and financial standing. Interested parties must submit their responses in English via the designated eSourcing portal by the deadline of November 27, 2026, at 12:00pm, with an enquiry deadline of November 20, 2026. Primary points of contact for the procurement are Barry Ashby for Broadland Housing and Claire Kent for Orwell Housing.

Broadland Housing Association Limited

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HWRP 24-Hour Odor Complaint Call Answering Services

Solicitation # 221532

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External Reporting Line

Solicitation # LFB133

The London Fire Commissioner is seeking an independent third-party provider to establish an external reporting line under solicitation LFB133. This service will provide staff with a secure, additional route to report misconduct, specifically focusing on discrimination, bullying, and harassment. While the Professional Standards Unit continues its standard operations, this external line is specifically designated for allegations involving PSU staff, Directors, and Senior Leadership team members. It will also be utilized in instances involving perceived conflicts of interest, cases of extreme sensitivity or complexity involving multiple parties, or when the PSU lacks the capacity to handle a report. The contract is estimated for a three-year term running from January 4, 2027, to January 3, 2030, and includes the provision of telephone-answering services. The procurement process requires submissions by November 12, 2026, with award decisions based on a weighting of 70 percent for technical merit and 30 percent for commercial value. Additionally, the presumptive winning bidder will be required to complete a cyber security questionnaire.

London Fire Commissioner

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Live Answering Services

Solicitation # HA-2026-113

The Housing Authority of the City of Los Angeles (HACLA) is soliciting proposals under RFP HA-2026-113 for a qualified vendor to provide 24/7 live answering, dispatching, and work order entry services. The scope of work includes the immediate dispatch of after-hours emergency calls, entering work orders into HACLA's business system via unique operator emails, and implementing a secure short messaging service (SMS). The selected provider must maintain strict confidentiality of resident personally identifiable information and provide monthly analytic reports in Microsoft Excel format. All calls must be recorded and retained for at least one year for quality assurance and audit purposes. The contract is structured with a one-year base period and up to four one-year option terms, not to exceed five years total without HUD consent. HACLA intends to award multiple contracts based on Best Value, evaluating proposals on qualifications, staffing, technical approach, and price. Proposals are due by November 12, 2026, at 11:00 a.m. PT and must be hand-delivered in sealed envelopes, as electronic submissions are not accepted. Required documentation includes a detailed price form, a service provider responsibility questionnaire, an emergency contingency plan, and Section 3 economic opportunity certifications. Awarded vendors must adhere to various legal and safety standards, including the ADA, FSLA, FMLA, and OSHA regulations. If the contract value exceeds $150,000, compliance with the Contract Work Hours and Safety Standards Act is mandatory. Insurance requirements include $1,000,000 in coverage for Workers Compensation, Commercial General Liability, Automobile Liability, and Cybersecurity. Additionally, providers must report any security incidents involving data disclosure to HACLA within five business days of discovery.

City of Los Angeles

POSTED

22 days ago

DEADLINE

in 8 days

AI Contract Overview

The Commission de la construction du Québec seeks to engage a specialized service provider to handle a portion of its incoming telephone calls for a period of thirty-six months, with potential extensions available. This contract, identified under solicitation number 20144679 and posted on May 12, 2026, falls under NAICS code 561421 and is classified as a federal solicitation. Responses are due by June 9, 2026, at 14:30 Eastern Time, and the services will be performed primarily in Montreal. The contract is managed by Amra Zildzevic, the Contracting Authority, who can be reached via email at [email hidden] or by phone at [phone hidden]. The service provider must demonstrate expertise in telephone call handling to support the organization’s client communication needs effectively.

General Info

CCQ seeks specialized provider for 36-month telephone call reception services in Montréal.

Agency

Government of Canada → Commission de la construction du Québec.- CCQ

NAICS

561421 - Telephone Answering Services

Place of Performance

Montréal, CAN

Set-Aside

NONE

Documents

No documents available

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Timeline

1 update

PhaseClosed

PostedJun 1

Solicitation

Deadline changedJun 5

Response deadline changed from Jun 9, 2026 to Jun 16, 2026.

Response DeadlineJun 16

Deadline has passed

Submission Closed

06/16/2026, 02:30:00 PM UTC

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Organization & Contact Information

AgencyGovernment of Canada → Commission de la construction du Québec.- CCQ

Contacts1 person available

OfficeN/A

Organization / AgencyGovernment of Canada → Commission de la construction du Québec.- CCQ

Office AddressN/A

Contacts

Zildzevic AmraContracting Authority

contact@example.gov

+1 (555) 000-0000

Full Description

L’ORGANISME PUBLIC cherche à s’adjoindre les Services d’un PRESTATAIRE DE SERVICES spécialisé dans le domaine de la prise d’appels téléphoniques afin de prendre en charge une partie des appels provenant de sa clientèle pour une durée de trente-six mois, sous réserve des options de prolongation.

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