This Solicitation opportunity from Government of Canada was posted on May 12, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Services de prise d'appels téléphoniques

Closed

20144679International

Submission Closed06/09/2026, 02:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561421

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Re-Solicitation Texas Farmer Mental Health and Suicide Prevention Helpline and Educational ServicesThe Texas Department of Agriculture is soliciting proposals to operate a 24/7 toll-free mental health and suicide prevention hotline tailored specifically for Texas farmers and agriculture workers, staffed by behavioral health specialists trained in agriculture-related stressors. The contractor must provide crisis intervention, resource referrals, and mental health counseling support, in addition to delivering QPR or similar suicide prevention training to healthcare providers and community organizations. The contract term begins September 1, 2026, and extends through August 31, 2027, with the option for up to three additional one-year renewals, contingent upon written notice provided at least 30 days in advance. All services must be performed within Texas, and any work conducted outside the contract period must be provided at no additional cost to the state. The contractor is required to supply all necessary equipment, designate a project manager and contract manager, and submit quarterly summary reports to TDA. Proposals must be submitted electronically by July 23, 2026, and must include two versions—an original with clearly marked proprietary or confidential information and a redacted version where such information is obscured—following strict formatting and naming conventions. Mandatory attachments include Exhibits A through J, K, N, and O, as well as the Direct Deposit Authorization Form, W-9, Application for Texas Identification Number, Certificate of Existence from the Texas Secretary of State, and Certificate of Good Standing from the Comptroller of Public Accounts. Offers are binding for 90 days and must not contain exceptions to any solicitation terms, or they will be disqualified. Evaluation is based on a best value standard, with 40% weight on the proposed service plan, 30% on past performance and qualifications, and 30% on cost reasonableness. Contractors must comply with Texas data security standards, adhere to strict confidentiality protocols prohibiting data sharing beyond TDA, maintain disaster recovery plans, and carry insurance as outlined in Exhibit L. They are also subject to audit by the Texas State Auditor’s Office, must certify compliance with debarment and lobbying regulations, and waive all intellectual property claims while indemnifying the state against infringement suits. Payments, issued via state warrants under the Texas Prompt Payment Act, require strict invoice compliance with TIN, contract number, and detailed line items, and may be withheld if the contractor breaches the agreement or fails to pay third parties.

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24/7 Help Desk & Customer Support OperationsThe contract requires the provision of comprehensive 24/7 customer support services for healthcare providers and pharmaceutical representatives, with responsibilities including triaging and responding to emails, resolving operational issues, and managing inquiries related to prior authorizations and rebate programs. Support must be available around the clock to ensure timely assistance and maintain continuity in healthcare administrative processes. The work is categorized under NAICS code 561421 for temporary help services and is structured as a subcontract through Sfaa Procurement Services, representing the state of South Carolina. The solicitation was posted on June 23, 2026, with a submission deadline of September 1, 2026, at 3:00 PM. Performance location details are unspecified, and no set-aside provisions or organizational type restrictions are indicated. All submissions must be made via the provided South Carolina business portal link.

Sfaa Procurement Services

POSTED

27 days ago

DEADLINE

in about 1 month

AI Contract Overview

The Commission de la construction du Québec seeks to engage a specialized service provider to handle a portion of its incoming telephone calls for a period of thirty-six months, with potential extensions available. This contract, identified under solicitation number 20144679 and posted on May 12, 2026, falls under NAICS code 561421 and is classified as a federal solicitation. Responses are due by June 9, 2026, at 14:30 Eastern Time, and the services will be performed primarily in Montreal. The contract is managed by Amra Zildzevic, the Contracting Authority, who can be reached via email at amra.zildzevic@ccq.org or by phone at 514-341-7740. The service provider must demonstrate expertise in telephone call handling to support the organization’s client communication needs effectively.

General Info

CCQ seeks specialized provider for 36-month telephone call reception services in Montréal.

Agency

Government of Canada → Commission de la construction du Québec.- CCQ

NAICS

561421 - Telephone Answering ServicesView NAICS

Place of Performance

Montréal, CAN

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

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Timeline

PhaseClosed

PostedMay 12

Solicitation

Response DeadlineJun 9

Deadline has passed

Submission Closed

06/09/2026, 02:30:00 PM UTC

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Organization & Contact Information

AgencyGovernment of Canada → Commission de la construction du Québec.- CCQ

Contacts1 person available

OfficeN/A

Organization / Agency

Government of Canada → Commission de la construction du Québec.- CCQ

Office AddressN/A

Contacts

Zildzevic AmraContracting Authority

contact@example.gov

+1 (555) 000-0000

Full Description

L’ORGANISME PUBLIC cherche à s’adjoindre les Services d’un PRESTATAIRE DE SERVICES spécialisé dans le domaine de la prise d’appels téléphoniques afin de prendre en charge une partie des appels provenant de sa clientèle pour une durée de trente-six mois, sous réserve des options de prolongation.