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Social Media Management Support Services

Awarded

JA-26-0292Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Department of Homeland Security, specifically the ICE Office of Public Affairs, is procuring Social Media Management Support Services under solicitation JA-26-0292. This requirement is for an integrated commercial social media management platform to facilitate official publishing, scheduling, monitoring, analytics, listening, reporting, alerting, archiving, and workflow approvals across various social media accounts. The procurement is structured as a Firm-Fixed Price BPA Call Order through Carahsoft Technology Corp for the acquisition of Hootsuite Enterprise software licenses and the Talkwalker platform. This sole-source procurement is justified by the need for proprietary AI capabilities, integrated visual recognition, and the preservation of historical data and configurations. The contract is managed by the Mission Support Washington office and covers a period of performance from September 30, 2026, through September 29, 2029. The services will be performed in Washington, DC, under NAICS code 513210.

General Info

DHS ICE procuring Hootsuite and Talkwalker social media management services through Carahsoft Technology.

Agency

Department Of Homeland Security → Mission Support Washington

NAICS

513210 - Software Publishers

Place of Performance

Washington, DC, 20536, USA

Set-Aside

NONE

Documents

1

J&A-26-0292 Sole Source Justification for Hootsuite Licenses

justification-and-authorization

High

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

CLEATUS splits the solicitation into Uniform Contract Format (UCF) sections: scope, pricing, deliverables, and evaluation criteria.

Timeline

1 update

PhaseAwarded

PostedOct 8

Justification (J&A)

Justification (J&A)Oct 20

Justification & Approval published

AwardedOct 20

Contract was awarded

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → Mission Support Washington

Contacts1 person available

OfficeWASHINGTON, DC, 20024, USA

Organization / AgencyDepartment Of Homeland Security → Mission Support Washington

Office AddressWASHINGTON, DC, 20024, USA

Contacts

Valerie Philips

contact@example.gov

Full Description

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The ICE Office of Public Affairs (OPA) requires an integrated commercial, social media management platform, to support official publishing, scheduling, monitoring, analytics, listening, reporting, alerting, archiving, and workflow approval across multiple social media accounts.

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