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Software as a Service (SaaS) - Case Management System - Office of the Federal Ombudsperson for Victims of Crime (OFOVC)

Active
1000036932International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Department of Justice Canada is seeking a commercially available, web-based Software as a Service (SaaS) platform to support case management for the Office of the Federal Ombudsperson for Victims of Crime, with potential use by other departments including JUS itself. The system must be hosted on a cloud server located in Canada, be fully bilingual, and comply with all Government of Canada accessibility and security standards. It must enable efficient capture, management, and analysis of client information, support tracking of activities and follow-ups, and include a robust search engine with data entry controls that prevent accidental overwriting of victim or case information. The solution must allow users to permanently delete transitory data upon request and facilitate robust reporting and systemic analysis capabilities. Although both the OFOVC and JUS will use the system, their specific data fields and workflows will differ, requiring a flexible and configurable platform. The contract will be awarded for a five-year term and is open to suppliers responding to Solicitation Number 1000036932, with proposals due by September 9, 2026. Sharon Ruiter of the Department of Justice serves as the primary point of contact for inquiries.

General Info

Five-year SaaS contract for bilingual, Canadian-hosted case management system compliant with government security and accessibility standards.

Agency

Government of Canada → Department of JusticeView Agency

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related ServicesView NAICS

Place of Performance

Canada, CAN

Set-Aside

NONE

Documents

(3)

1000036932_SRTM_BIL.xlsx

XLSX

1000036932_RFO_ENG.pdf

PDF

1000036932_RFO_FR.pdf

PDF

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Timeline

PhaseSolicitation
Posted

Solicitation

Response Deadline

Submission deadline

Response Deadline

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Organization & Contact Information

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AgencyGovernment of Canada → Department of Justice
Contacts1 person available
OfficeN/A
Organization / Agency
Government of Canada → Department of Justice
View Agency Profile
Office AddressN/A
Contacts
Sharon RuiterContracting Authority
contact@example.gov
+1 (555) 000-0000

Full Description

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The Department of Justice Canada (JUS) has a requirement for a Software as a Service (SaaS) platform and associated services (via the issuance of Task Authorizations) to support case management of files enabling robust reporting and data analysis. This solution is required to effectively manage case files, increase capacity for trend analysis and support systemic reviews. The case management solution must be bilingual, respect Government of Canada accessibility and security requirements, be user friendly, have a data entry interface that will avoid the possibility of overwriting information from one victim/case to another, and have an efficient search engine. The system also needs to allow the deletion of transitory information in a victim/case file upon request from the user. The Office of the Federal Ombudsperson for Victims of Crime (OFOVC) need to acquire a new commercially-available case management system. It is expected that both offices will have similar technical requirements, although specific fields/categories and work flows within the system will be different between the offices. This system should be a web-based service offered by the Contractor, where the data will be stored on a cloud (server must be located in Canada). The system should allow the OFOVC to capture, manage, and analyze information provided by clients/inquirers who contact the offices as well as facilitating the tracking of activities and follow-ups. JUS intends to award one (1) contract for this solution for five (5) years. There are security requirements associated with this requirement. For additional information, consult the solicitation documents.

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