This Solicitation opportunity from Government of Canada was posted on August 5, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Software as a Service (SaaS) - Case Management System - Office of the Federal Ombudsperson for Victims of Crime (OFOVC)

Closed

1000036932International

Submission Closed09/09/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 518210

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AI Contract Overview

The Department of Justice Canada is seeking a Software as a Service (SaaS) cloud-based case management system for the Office of the Federal Ombudsperson for Victims of Crime (OFOVC). The objective is to replace an obsolete system with a bilingual, web-based solution that enables the capture, management, and analysis of client inquiries and complaints to support trend analysis and systemic reviews. Key functional requirements include a user-friendly interface, an efficient search engine, data entry protections to prevent overwriting information, and the ability to delete transitory data upon request. The solution must be hosted on servers located within Canada and comply with Government of Canada accessibility and security standards. The contract is intended for a five-year term ending March 31, 2032. The scope of work includes the design, configuration, and implementation of the platform, the migration of approximately 55,000 active records, and training for up to 10 users. Financial evaluation is critical, as Year 1 costs must not exceed 150,000 dollars plus taxes for an offer to be considered compliant. Award selection is based on the highest combined rating of technical merit and price. Security and compliance are paramount, requiring the contractor to hold valid organization security clearances and maintain ISO/IEC 27001:2022 and ISO/IEC 27017:2015 certifications. The contract also mandates the implementation of data masking techniques and the planning of a Privacy Impact Assessment. Professional services, such as additional customizations and transition-out activities, will be managed via task authorizations. The agreement is governed by the laws of Ontario and includes strict adherence to the Canada Code of Conduct for Procurement and the Ineligibility and Suspension Policy.

General Info

Five-year SaaS contract for bilingual, Canadian-hosted case management system compliant with government security and accessibility standards.

Agency

Government of Canada → Department of Justice

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

Canada, CAN

Set-Aside

NONE

Documents

Demande de proposition 1000036932 - Logiciel SaaS BOFVAC

rfp

High

RFO 1000036931 Logiciel SaaS - Système de gestion des cas BOFVAC

rfo

High

RFO 1000036932 Logiciel SaaS - Système de gestion des cas BOFVAC

rfo

High

Solicitation 1000036931 - SaaS Case Management System for OFOVC

rfo

High

Solicitation 1000036932 - SaaS Case Management System for OFOVC

rfo

High

Solicitation 1000036932 - SaaS Case Management System OFOVC Q&A

q-and-a

High

SRTM Bilateral Security Controls Matrix

specifications

High

AI Contract Breakdown

Uniform Contract Format

Timeline

1 update

PhaseClosed

PostedJul 27

Solicitation

Notice updatedAug 5

The notice description changed.

Response DeadlineSep 9

Deadline has passed

Submission Closed

09/09/2026, 07:00:00 PM UTC

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Organization & Contact Information

AgencyGovernment of Canada → Department of Justice

Contacts1 person available

OfficeN/A

Organization / AgencyGovernment of Canada → Department of Justice

Office AddressN/A

Contacts

Sharon RuiterContracting Authority

contact@example.gov

+1 (555) 000-0000

Full Description

The Department of Justice Canada (JUS) has a requirement for a Software as a Service (SaaS) platform and associated services (via the issuance of Task Authorizations) to support case management of files enabling robust reporting and data analysis. This solution is required to effectively manage case files, increase capacity for trend analysis and support systemic reviews. The case management solution must be bilingual, respect Government of Canada accessibility and security requirements, be user friendly, have a data entry interface that will avoid the possibility of overwriting information from one victim/case to another, and have an efficient search engine. The system also needs to allow the deletion of transitory information in a victim/case file upon request from the user. The Office of the Federal Ombudsperson for Victims of Crime (OFOVC) need to acquire a new commercially-available case management system. This system should be a web-based service offered by the Contractor, where the data will be stored on a cloud (server must be located in Canada). The system should allow the OFOVC to capture, manage, and analyze information provided by clients/inquirers who contact the offices as well as facilitating the tracking of activities and follow-ups. JUS intends to award one (1) contract for this solution for five (5) years. There are security requirements associated with this requirement. For additional information, consult the solicitation documents.