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Software Development & Platform Implementation

Open
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for the City of Charlotte involves the core development, configuration, and deployment of a Digital Engagement and Communication Platform designed for prime contractors on City projects. The selected provider will be responsible for developing software customizations and implementing a Service Oriented Architecture to ensure system agility and reusability, all while adhering to established City hardware and software standards. The primary objective is to deliver a fully operational platform configured to support specific City policies, standards, and templates. The project falls under NAICS code 541511 for custom computer programming services. Interested parties must submit their responses by the deadline of December 1, 2026. This initiative aims to streamline communication and engagement through a standardized digital infrastructure managed within the City of Charlotte's operational framework.

General Info

Develop and deploy a Digital Engagement Platform for City of Charlotte prime contractors.

Documents

This scope was carved out of 269-2027-038.

The full solicitation package (8 documents), including the RFP, is on the prime solicitation, not on this scope.

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Digital Engagement and Communications Platform

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Organization & Contact Information

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AgencyNorth Carolina → City Of Charlotte
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs core development, configuration, and deployment of a Digital Engagement and Communication Platform for prime contractors on City projects. Configures the platform to support City policies, standards, and templates; develops software customizations; and implements a Service Oriented Architecture (SOA) to ensure agility and reusability. Adheres to City hardware/software standards. Delivers a fully configured and operational platform.

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Solicitation # 269-2027-038
The City of Charlotte is seeking a qualified vendor to implement a comprehensive Digital Engagement and Communication Platform under solicitation 269-2027-038. The objective is to replace disconnected tools and manual processes with a flexible, integrated enterprise system that supports community, customer, and employee initiatives. Key functionalities include multi-channel communications, recurring newsletters, public information campaigns, project webpages, surveys, and stakeholder management. The selected solution must provide scalable and secure infrastructure with intuitive, multilingual experiences and must integrate with existing City systems via APIs, webhooks, and single sign-on. The contract anticipates an initial three-year term with an option for two additional one-year renewals. The vendor is responsible for the full lifecycle of the project, including software licensing, configuration, data migration, testing, and on-site training at City facilities. All digital components must strictly adhere to WCAG 2.1 Level AA standards and comply with federal disability laws, including the ADA and Section 504 of the Rehabilitation Act. Proposals will be evaluated based on the vendor's qualifications, proposed solution, cost-effectiveness, and performance in interviews and demonstrations. Applicants must provide at least three comparable references from the past five years and submit a detailed implementation plan covering milestones and user acceptance testing. Required submissions include a comprehensive set of forms addressing debarment, cloud security, ADA compliance, and company background, with all proposals submitted through the City's Procurement Portal.
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