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This Government Contract opportunity from Massachusetts was posted on September 17, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Software Maintenance and Technical Support

Closed
State & Local

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This subcontract for Software Maintenance and Technical Support focuses on providing ongoing technical assistance, bug fixes, and system updates for the FAPSS environment within the EOE IT/ Fiscal Center projects for the state of Massachusetts. The scope of work includes Tier 2 and 3 technical support, patch management, and software troubleshooting to maintain critical system uptime. Performance is based at the Santilli Highway location in Everett, Massachusetts, and requires strict adherence to Commonwealth Terms and Conditions. The contractor is responsible for delivering system availability reports, resolved support tickets, and necessary software patches. This opportunity falls under NAICS code 541511 and was posted on September 17, 2026, with a response deadline of October 1, 2026.

General Info

Software maintenance and technical support for Massachusetts FAPSS environment at Everett location.

Place of Performance

Santilli Highway Everett, MA, 02149, USA

Set-Aside

NONE

Documents

This scope was carved out of BD-27-1036-EDU02-EDU02-133595.

The full solicitation package (23 documents), including the RFP, is on the prime solicitation, not on this scope.

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Nelnet- Product or Service 27NOIMP01

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyMassachusetts → EDU02 - EOE IT/ Fiscal Center
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs ongoing technical support, bug fixes, and system updates for prime contractors on EOE IT/ Fiscal Center projects, specifically the FAPSS environment. Provides Tier 2/3 technical support, patch management, and software troubleshooting to ensure system uptime. Adheres to Commonwealth Terms & Conditions. Delivers system availability reports, resolved support tickets, and software patches.

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Posted before this notice, open and closed

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