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Software Warranty and Defect Remediation

Active

Federal

Response Deadline11/30/2026, 11:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract, titled Software Warranty and Defect Remediation, supports the U.S. Department of State through the U.S. Embassy in Guatemala City. The primary objective is to provide technical support and defect resolution for the GIO Information Exchange Platform. The scope of work involves triaging and resolving hidden defects that surface after delivery during a 60-calendar day warranty period, with a strict requirement to adhere to established response time commitments for bug fixes via designated tracking systems. The contractor is responsible for delivering resolved defects and comprehensive system stability reports to ensure the platform's operational integrity. This effort falls under NAICS code 541511 and is performed in Guatemala. Interested parties must note the response deadline of November 30, 2026.

General Info

Agency

Department Of State → Usembassy Guatemala City

NAICS

541511 - Custom Computer Programming Services

Place of Performance

GUATEMALA, GT-GU, 01016, GTM

Set-Aside

NONE

Documents

This scope was carved out of 19GT5027Q0005.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

GUATEMALA Software Development Services for GIO Information Exchange Platform

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Timeline

PostedNov 4

subcontract

Response DeadlineNov 30

Submission deadline

Response Deadline

11/30/2026, 11:00:00 PM UTCin 26 days

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Organization & Contact Information

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AgencyDepartment Of State → Usembassy Guatemala City

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of State → Usembassy Guatemala City

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides technical support and defect resolution for prime contractors on U.S. Department of State projects for the GIO Information Exchange Platform. Triages and resolves hidden defects surfacing post-delivery for a 60-calendar day warranty period, adhering to specific response time commitments for bug fixes using bug tracking systems. Delivers resolved defects and system stability reports.

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