Strategic Information Technology Communications & Change Management Services Support

The contract supports strategic information technology communications and change management services for the National Institutes of Health’s Office of Information Technology Services Management and Office of the Chief Information Officer, under the CIO-SP3 indefinite-delivery/indefinite-quantity contract vehicle. The procurement is a sole-source award to Deloitte, justified under FAR 16.505(b)(2)(i)(B) due to the contractor's unique and highly specialized knowledge of NIH’s CIT and OCIO operational environments, developed over more than five years of continuous performance. This expertise is critical to the ongoing Digital Experience Optimization initiative and IT centralization efforts, where transitioning to a new vendor would pose significant risks, including a 30- to 90-day disruption in service, non-recoupable transition costs, and potential degradation of digital service delivery to NIH staff and researchers. The work includes developing a 90-day strategic plan, conducting informational interviews with service area managers, and delivering an action plan with measurable outcomes, with performance primarily occurring at the Bethesda, Maryland location and requiring occasional reporting to that site. The contract is structured as a firm-fixed price task order modification under HHSN316201200018W_75N97A26F10001, with option periods that cumulatively raise the total estimated value to over $68 million, triggering specific federal approval thresholds. No formal evaluation factors, pricing details, or cost breakdowns are provided, and while key labor categories are identified—IT Task Manager II, IT Senior Project Support I, and Project Manager II—they are not classified as key personnel, though their familiarity with NIH systems is essential. The government retains acceptance authority at the place of performance, and while no explicit quality standards or inspection criteria are outlined, acceptance is tied to performance alignment with the statement of work and compliance with established FAR provisions. Security clearance details are not specified, but physical access to federal facilities is implied. No representations, certifications, or socioeconomic status claims are provided by the offeror, and there is no formal statement of payment methods, accounting codes, or point of contact information beyond the contracting office in Rockville, Maryland. The procurement was issued under justification on June 26, 2026, with final approval dated May 21, 2026.