SV-00211711 Debt Collection Services for Out of State Tolls and Violations

The Maryland Transportation Authority (MDTA) is soliciting a services contract for the collection of delinquent toll payments and other debts owed by owners of vehicles registered outside of Maryland, including those from other U.S. states, territories, Canadian provinces, and Mexican states. The selected contractor will manage these debt portfolios using multi-channel engagement platforms, such as phone, mail, digital communications, and online portals. The contract is for an initial term of three years, with a unilateral option for a two-year renewal. Financial terms include a fixed-price commission rate and a time-and-materials component not to exceed 500,000 dollars. Award selection is based on the most advantageous proposal, with technical factors receiving greater weight than financial factors. Key evaluation criteria include the technical work plan, offeror experience, staff qualifications, and the economic benefit provided to the State of Maryland. The contractor must adhere to strict security standards, such as PCI DSS or the NIST cybersecurity framework, and provide daily remittances of collections via ACH. Required deliverables include monthly collection agency statements and contact update reports due by the fifth business day of each month. Proposals must be submitted in two separate volumes, with the financial proposal requested only from qualified offerors following the technical evaluation.