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System Integration Services (Avaya, Microsoft, Web)

Active

State & Local

Response Deadline08/25/2026, 04:59:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract requires technical integration of a SaaS platform with Avaya systems to enable call transcription, Microsoft Office 365 for seamless data synchronization, and the OIG website to auto-populate inquiry forms. The work involves connecting these disparate systems to ensure accurate, real-time data flow, with a focus on improving operational efficiency and reducing manual entry errors in inquiry handling. The integration must be secure, scalable, and fully compliant with federal and state data privacy standards. Performance is expected to take place in Boston, Massachusetts, with a response deadline of August 25, 2026, and the contract is classified as a subcontract under NAICS code 541512 for custom computer programming services. The agency managing the procurement is the Massachusetts Office of the Inspector General, indicating a public sector project with potential implications for government transparency and accountability. All integrations must support ongoing maintenance and future enhancements without disrupting existing workflows.

General Info

Integrate SaaS with Avaya, Office 365, and OIG website for secure, compliant, real-time data flow in Boston.

Agency

Massachusetts → MAOIG - Office of the Inspector GeneralView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Boston, MA, 02108, US

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedAug 4

subcontract

Response DeadlineAug 25

Submission deadline

Response Deadline

08/25/2026, 04:59:00 AM UTCin 18 days

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Organization & Contact Information

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AgencyMassachusetts → MAOIG - Office of the Inspector General

ContactsNo contacts available

OfficeN/A

Organization / Agency

Massachusetts → MAOIG - Office of the Inspector General

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Office AddressN/A

ContactsNo contact information available

Full Description

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Technical integration of the SaaS platform with Avaya (including call transcription), Microsoft Office 365, and the OIG website for auto-population of inquiry forms.

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