System Integrator (SI) Services

The State of Connecticut, through the Department of Administrative Services Procurement, is issuing a multi-award indefinite-delivery/indefinite-quantity contract for System Integrator services under solicitation number 25PSX0260, with proposals due by June 1, 2026. This contract aims to establish a panel of qualified partners to deliver a wide range of technology modernization services across state agencies, including system integration, cloud migration, data modernization, low-code development, accessibility and user experience improvements, human-centered design, and responsible AI implementation. Work will be performed under individual Statements of Work that define scope, delivery model, and pricing, with flexible approaches such as traditional, design-build, agile sprints, or outcome-based delivery. Pricing models may include firm fixed price, milestone-based payments, time and materials, sprint-based fixed price, or outcome-based payments, negotiated per task order. All services must be delivered to or for Connecticut state agencies, with performance occurring entirely within the state, and adherence to the State’s approved technology stack is mandatory. Contractors must comply with strict standards for cybersecurity, accessibility, and AI governance, including alignment with the NIST Cybersecurity Framework, ISO 27001, and WCAG 2.1 Level AA for accessibility. AI systems must operate exclusively within U.S.-based data centers, include documented governance frameworks with audit logs and bias testing, require human validation before deployment in operational decisions, and flag any experimental features as such with default disablement. Key personnel must be named and substitutions require prior written approval, with transition plans submitted 10 business days in advance to ensure continuity without disruption or cost increases. All cost proposals must be submitted separately in Excel format, with pricing locked during the initial five-year term and renewal adjustments capped at 3% annually tied to an objective index. Proposals must be submitted electronically via the CTsource portal in required file formats, and confidentiality claims necessitate submission of a redacted version. Evaluation will focus on the business and technical proposal’s project management approach, organizational experience, human-centered practices, compliance, and cost structure, with award based on best value rather than lowest price. The State holds full authority for acceptance of all deliverables, which must meet measurable, objective criteria and pass a 90-day warranty period. No set-asides or socioeconomic certifications are required, and entity identification through UEI or CAGE is not mandated, though proposers must ensure all submissions are fully compliant with the structure and submission requirements outlined.