Systems Control Center Support Services

The contract for Systems Control Center Support Services with the Great Lakes Water Authority involves providing qualified personnel to support the operations and maintenance of GLWA’s system control equipment. The scope includes staffing roles such as supervisors, technicians, trainees, and operational engineers, with personnel assigned on an as-needed, hourly basis across various locations within the GLWA service area. The contract emphasizes flexibility in work conditions, requiring personnel to operate in both office and field environments, including remote sites, and mandates that proposed staff undergo GLWA interviews and approval processes. The agreement is structured for an initial term of three years, with two optional one-year renewals, and the total contract value is estimated between $500,000 and $2 million, based on the scope and hourly rates. The contractual framework incorporates GLWA-specific terms governing responsibilities, insurance, bonds, and compliance, with particular attention to the Business Inclusion and Diversity (B.I.D.) Program. Vendors must submit a Diversity Plan, certifications, and outreach documentation demonstrating efforts to maximize economic opportunities for small, minority-owned, and disadvantaged businesses within the service area. The contract stipulates that all services be performed in accordance with GLWA policies, federal and state laws, and safety standards, with GLWA reserving audit rights and the authority to reject personnel. Payment is made monthly upon receipt of accurate invoices submitted electronically, with detailed reporting requirements and a 45-day payment window. The procurement process prioritizes lowest cost responsiveness for bids, with a 97% weighting, and considers diversity efforts for a 3% score, while responsible vendor status depends on past performance scores. The solicitation emphasizes strict adherence to submission deadlines via the Bonfire platform, with no explicit proposal volume or page limits, and all modifications or amendments to the contract must be in writing. Overall, the contract emphasizes compliance, diversity, and performance standards tailored to GLWA’s operational and procurement policies.