T1932 - Contracted System Administrator (CSA) for the Childrens System of Care (CSOC)

Solicitation 26DPP01212 is for a Contracted System Administrator (CSA) to support the Childrens System of Care (CSOC) for the New Jersey Department of Children and Families. The contract is managed by the Division of Purchase and Property and is designated as an SBA set-aside for Small Business Enterprises and Disabled Veteran Owned Businesses. The scope of work is comprehensive, covering administrative and managerial staffing, call center and customer service operations, IT and Management Information System (MIS) functions, and clinical care coordination and utilization management. Key performance deliverables include strict call center metrics, a five-business-day window for initial complaint resolution, and a thirty-calendar-day limit for reconsideration determinations. The contract features a five-year base term with the possibility of up to three one-year extensions and a potential 365-day transition period. Award will be based on the most advantageous quote, evaluated through a weighted model considering price, personnel qualifications, firm experience, and the ability to complete the scope of work. Pricing is structured as firm fixed monthly fees across ten specific price lines, including fiscal management, website services, and training. Administrative requirements include a 10 percent retainage on invoices, the provision of performance bonds, and strict adherence to New Jersey Prevailing Wage and Buy American acts. All services must be performed within the United States, and the contractor must comply with ADA accessibility standards and rigorous cybersecurity due diligence.