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This Government Contract opportunity from New York was posted on May 26, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Technical Support & Service Operations

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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AI Contract Overview

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The contract titled Technical Support & Service Operations requires the provider to deliver comprehensive 24/7 technical support, ongoing system maintenance, rapid incident response, and user training services both during scheduled event periods and routine operational hours. Services must be available without interruption to ensure continuous system functionality and user readiness, with an emphasis on reliability and responsiveness across all operational phases. The work is governed under NAICS code 541513, which classifies it as other computer-related services, and is structured as a subcontract under the State University of New York, specifically managed by its New York office. The solicitation was posted on May 26, 2026, with a firm response deadline of June 26, 2026, at 7:00 PM, and interested parties must engage through the designated online portal at the provided URL. There is no set-aside designation specified, and no detailed location information is provided for the place of performance or point of contact, indicating that services may be delivered remotely or at various on-site locations as needed.

General Info

24/7 technical support, maintenance, incident response, and training under SUNY subcontract, response due June 26, 2026.

Agency

State University of New YorkView Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

Not specified

Set-Aside

NONE

Documents

This scope was carved out of 25/26-139MC.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

SBU/Ticketing Software System

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyState University of New York
ContactsNo contacts available
OfficeN/A
Organization / Agency
State University of New York
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide 24/7 technical support, system maintenance, incident response, and user training during event periods and regular operations.

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