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Teams Telephony and Unified Communications Support

Open
International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Documents

This scope was carved out of ocds-h6vhtk-06d952.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

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Managed Network Services

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Organization & Contact Information

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AgencyRoyal Borough of Greenwich
ContactsNo contacts available
OfficeN/A
Organization / AgencyRoyal Borough of Greenwich
Office AddressN/A
ContactsNo contact information available

Full Description

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Provides technical support and management of the voice and unified communications ecosystem for prime contractors on Royal Borough of Greenwich projects. Manages the Microsoft Teams telephony ecosystem and VoIP systems for 4,000 staff. Requires Microsoft Certified Professional (Voice/Teams) certification. Delivers a fully operational voice and unified communications system.

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Same NAICS industry code

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NAICS: 541512
New
International
Managed Network Services
Solicitation # ocds-h6vhtk-06d952
The Royal Borough of Greenwich is seeking a Managed Service Provider to deliver a fully managed network service for its geographically distributed estate, supporting approximately 4,000 staff and 300,000 residents. The scope of work includes end-to-end management of LAN, WAN, and Wi-Fi infrastructure, internet connectivity, network security services involving firewalls and secure access, and connectivity to multi-cloud and SaaS platforms. Additionally, the provider will support the Teams telephony ecosystem for voice and unified communications and provide expert guidance on network design and security best practices. The service must be delivered using a Service Integration and Management (SIAM) model, requiring close collaboration with Council teams, incumbent suppliers, and third-party providers. Technical requirements include expertise in Fortinet and Palo Alto and adherence to ITIL Service Management standards. The estimated contract value is 16 million GBP excluding VAT, with an initial performance period from July 8, 2027, to July 7, 2032, and a possible five-year extension to July 7, 2037. Award decisions will be based on a weighted scoring system consisting of total whole life costs (20%), social value (10%), network architecture and design (6%), transition planning (5%), and cloud and multi-cloud networking (4%). The procurement is open to small and medium-sized enterprises, with a submission deadline of December 14, 2026, via the Proactis portal.
Computer Systems Design Services

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