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Technical Implementation and Help Desk Support

Active

State & Local

Response Deadline10/07/2026, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Technical Implementation and Help Desk Support subcontract for the North Carolina Department of Public Instruction focuses on technology-readiness certification and technical support for college readiness projects. The selected provider will validate school hardware and network capabilities, establish bandwidth guidelines, and manage end-user communication protocols. Key deliverables include technology readiness reports, troubleshooting guides, and detailed help desk logs. The contractor is responsible for operating a help desk to address system latency and technical troubleshooting for prime contractors. This engagement falls under NAICS code 541519. The solicitation was posted on September 4, 2026, with a response deadline of October 7, 2026.

General Info

Technical support and technology-readiness certification for North Carolina Department of Public Instruction projects.

Agency

North Carolina → Department of Public InstructionView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

NC, USA

Set-Aside

NONE

Documents

This scope was carved out of 24-RQ150385-KR.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

IT Sourcing Event Template

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PostedSep 4

subcontract

Response DeadlineOct 7

Submission deadline

Response Deadline

10/07/2026, 03:00:00 PM UTCin about 1 month

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Organization & Contact Information

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AgencyNorth Carolina → Department of Public Instruction

ContactsNo contacts available

OfficeN/A

Organization / Agency

North Carolina → Department of Public Instruction

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs technology-readiness certification and ongoing technical support for prime contractors on NCDPI college readiness projects. Validates school hardware and network capabilities, develops bandwidth guidelines, and operates a help desk for system latency and troubleshooting. Manages end-user communication protocols. Delivers technology readiness reports, help desk logs, and troubleshooting guides.

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