Technical Support and Field Service for QIAGEN Instruments

The contract involves providing comprehensive technical support and field service for QIAGEN automated laboratory instruments including the QIAzymphony, QIAgility, and EZ1 robots at forensic laboratories operated by the Florida Department of Law Enforcement. Services encompass installation, routine maintenance, calibration, diagnostic troubleshooting, and repair to ensure uninterrupted operation of these critical forensic analytics systems. The work requires on-site presence at FDLE facilities and demands technical expertise specific to QIAGEN platforms, including understanding of their software interfaces, reagent handling protocols, and integration with laboratory workflows. The contract is classified as a subcontract under NAICS code 811212, indicating it pertains to commercial and industrial machinery and equipment repair and maintenance. It was posted on May 11, 2026, with a response deadline of June 2, 2026, and is issued by the Florida agency under the Department of Law Enforcement. Performance is expected to occur at various FDLE forensic lab locations across the state, though specific addresses are not detailed. The subcontractor must be prepared to respond to urgent system failures, adhere to forensic quality standards, and maintain detailed service logs to support compliance and operational continuity in a high-stakes forensic environment.