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This Government Contract opportunity from North Carolina was posted on June 16, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Technical Support & Help Desk Services

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512
New
Utilization Management Technical Solutions RFI
Solicitation # utilization-management-technical-solutions-rfi
Noridian Healthcare Solutions, LLC is issuing a Request for Information (RFI) to identify qualified technology providers and strategic partners capable of delivering configurable technical solutions for end-to-end utilization management (UM) workflows. The primary objective is to modernize the evaluation of medical necessity, appropriateness of care, provider compliance, and program integrity for federal and state healthcare programs. The scope of the RFI covers a wide range of capabilities, including clinical operations such as intake, prior authorization, and appeals, as well as workflow automation, provider engagement portals, data interoperability using HL7, FHIR, and X12 standards, and the integration of AI and advanced intelligence. This opportunity is open to a broad range of small business entities, including SDB, WOSB, HUBZone, VOSB, and SDVOSB certifications, under NAICS code 541512. Interested respondents must notify Noridian via email to gain access to the Agiloft Contract Management System, where all official correspondence and submissions must be conducted. Responses are required to be submitted using a specific templated spreadsheet by September 21, 2026. Following a comprehensive review of the submissions, Noridian may invite selected respondents to participate in solution demonstrations during the fourth quarter of 2026. Respondents must certify that they are not debarred or suspended and have no conflicts of interest that would prohibit contracting with Noridian.
Noridian Healthcare Solutions, LLC

POSTED

about 6 hours ago

DEADLINE

in 9 days

AI Contract Overview

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The contract pertains to providing ongoing technical support and help desk services for the Wake County Board of Education in North Carolina. The scope includes assisting users with troubleshooting issues, managing user accounts, and monitoring system uptime to ensure continuous operation. The services are backed by Service Level Agreements (SLAs) that guarantee timely response to support requests, ensuring reliable and efficient technical assistance. This subcontract, identified under NAICS code 541512, focuses on maintaining the functionality and accessibility of technology systems for users. The solicitation was posted on June 16, 2026, with a response deadline of June 26, 2026. Although specific location details and points of contact are not provided, the contract aims to support the educational organization’s technical infrastructure, emphasizing responsiveness and accountability through formal service commitments.

General Info

Technical support and help desk services for Wake County Board of Education with guaranteed SLA response times.

Agency

North Carolina → Wake County Board of EducationView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

NC, USA

Set-Aside

NONE

Documents

This scope was carved out of 251-27-130.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

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AI Contract Breakdown

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyNorth Carolina → Wake County Board of Education
ContactsNo contacts available
OfficeN/A
Organization / Agency
North Carolina → Wake County Board of Education
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Ongoing technical support for users including troubleshooting, account management, and system uptime monitoring with SLA-backed response times.

More opportunities from North Carolina → Wake County Board of Education

Same awarding agency

SLED
Trash Can Liners, 7 & 56 Gallons
Solicitation # 251-27-090
The Wake County Public School System (WCPSS) is seeking competitive bids under solicitation 251-27-090 to furnish and deliver 7-gallon and 56-gallon trash can liners on an as-needed basis. The contract is an agency-specific term agreement with an initial one-year period running from the date of award through June 30, 2027, with the possibility of two additional one-year renewals. Estimated annual quantities include 5,925 cases of 7-gallon liners (minimum 23 by 24 inches, 8 micron thickness, clear or black) and 20,598 cases of 56-gallon liners (minimum 43 by 47 inches, 1 to 1.5 mil thickness, black). All orders must be placed in full pallet quantities and delivered FOB Destination to the WCPSS Central Receiving facility in Raleigh, North Carolina, within 30 calendar days of the purchase order. The contract will be awarded to the most responsive and responsible low bidder, with a preference for a single vendor, though WCPSS reserves the right to make separate awards per line item. Bids must be submitted via the Sourcing Tool by September 15, 2026, at 1:00 PM. Key requirements for the successful vendor include maintaining specific insurance coverages with the Wake County Board of Education as an additional insured, ensuring all products meet OSHA and environmental standards, and conducting sexual offender registry checks on all personnel. Additionally, vendors must certify they are qualified to do business in North Carolina and are not on the state's restricted companies list. Packaging must be in first-class condition, with a maximum pallet height of 63 inches, and the use of recycled or minimal packaging is encouraged.

POSTED

11 days ago

DEADLINE

in 3 days
View Details

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