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Technical Support and Help Desk Services

Active

State & Local

Response Deadline08/28/2026, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Texas Department of Criminal Justice is seeking a subcontractor to provide Technical Support and Help Desk Services for its FPS system. The scope of work focuses on remote support, encompassing user guidance, software troubleshooting, and the resolution of connectivity issues. Additionally, the contractor will be responsible for coordinating the dispatch of field repairs when remote intervention is insufficient. This opportunity is categorized under NAICS code 541512 and was posted on August 14, 2026. Interested parties must submit their responses by the deadline of August 28, 2026, at 2:00 PM. Further details regarding the solicitation can be accessed through the Texas SmartBuy portal.

General Info

TDCJ seeks a subcontractor for FPS technical support and help desk services.

Agency

Texas Department of Criminal Justice

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of IW262369.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Annual Maintenance of the Fingerprint, Portrait, Signature (FPS) Equipment for Idemia Workstations

AI Contract Breakdown

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Timeline

PostedAug 14

subcontract

Response DeadlineAug 28

Submission deadline

Response Deadline

08/28/2026, 02:00:00 PM UTCin 13 days

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Organization & Contact Information

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AgencyTexas Department of Criminal Justice

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas Department of Criminal Justice

Office AddressN/A

ContactsNo contact information available

Full Description

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Remote support for FPS system issues, including user guidance, software troubleshooting, connectivity resolution, and dispatch coordination for field repairs.

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