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Technical Support and Help Desk Services

Active

State & Local

Response Deadline08/03/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract seeks providers to deliver Tier 2 and Tier 3 technical support services focused on troubleshooting, end-user assistance, and resolution of software and system bugs with strict adherence to service level agreements that govern response and resolution times. The scope is centered on maintaining operational continuity and user productivity through timely, expert-level technical intervention, requiring deep technical knowledge and proven experience in handling complex, escalated issues beyond basic help desk functions. This subcontract is issued under the NAICS code 541519 for other computer-related services and is managed by the Michigan agency DTMB, with all services to be performed in alignment with state operational standards. Prospective bidders must submit proposals by the deadline of August 3, 2026, and submissions must be made through the designated Michigan state procurement portal. No specific set-aside status or geographic restrictions are indicated, and the place of performance is not defined, suggesting flexibility in service delivery location.

General Info

Provide Tier 2 and Tier 3 technical support per SLAs, submit proposal by August 3, 2026, via Michigan state portal.

Agency

Michigan → DTMBView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

MI, US

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

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Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PostedJul 17

subcontract

Response DeadlineAug 3

Submission deadline

Response Deadline

08/03/2026, 06:00:00 PM UTCin 16 days

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Organization & Contact Information

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AgencyMichigan → DTMB

ContactsNo contacts available

OfficeN/A

Organization / Agency

Michigan → DTMB

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provision of Tier 2/Tier 3 technical support for troubleshooting, user assistance, bug resolution, and SLA-driven response times.

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