This Subcontract opportunity from Texas was posted on October 13, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Technical Support & Help Desk Services

Closed

State & Local

Submission Closed10/27/2026, 04:00:00 PM CDT

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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Tier 2 Technical and Desktop Support ServicesThe Tier 2 Technical and Desktop Support Services subcontract focuses on providing advanced technical troubleshooting and field support for prime contractors working on projects for the Prince George's County Office of Information Technology. The primary objective is to resolve complex hardware and software issues that have been escalated from the service desk, ensuring restored functionality through on-site support across various County work locations. Qualified personnel must undergo a criminal background check and hold a security certification to perform these duties. This opportunity is categorized under NAICS code 541519 and is associated with the state of Maryland. Interested parties should note the response deadline of December 17, 2026.

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DEADLINE

Tier 1 Service Desk Analyst ServicesThis subcontract opportunity for Tier 1 Service Desk Analyst Services involves providing initial point-of-contact technical support for prime contractors working on projects for the Prince George's County Office of Information Technology in Maryland. The selected provider will be responsible for managing ticket intake and initial triage through the County's IT service management systems, ensuring all activities align with established monthly Service Level Requirements. Key deliverables include the resolution of Tier 1 tickets and the maintenance of detailed incident logs. To qualify for this role, personnel must undergo a criminal background check and hold a valid security certification. Interested parties should note that the response deadline is December 17, 2026, and the work falls under NAICS code 541519.

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DEADLINE

Prince George’s County, Maryland Office of Information Technology Enterprise IT Service Desk Managed Services

Solicitation # WS2154508994

Prince George’s County, Maryland, through the Office of Information Technology, is seeking a firm to provide Enterprise IT Service Desk Managed Services. The selected contractor must provide a fully staffed service desk operating 24 hours a day, 7 days a week, utilizing certified Tier 1 and Tier 2 technicians. The primary objective is to increase first contact resolution by applying ITIL best practices, modernizing service delivery with emerging technology, and expanding Tier 0 self-service options. This is a restricted solicitation open only to prime contractors certified as County-Based Business (CBB), County-Based Small Business (CBSB), County-Based Minority Business Enterprise (CBMBE), or County-Based Small Minority Business Enterprise (CBSMBE). The contract is a firm-fixed-price agreement consisting of a two-year base period with two optional one-year extensions, though funding beyond the first year is contingent upon appropriation. Award will be based on a best value trade-off analysis where technical factors are weighted more heavily than price. Proposals must be submitted via the SPEED eProcurement Platform by December 17, 2026, and must be divided into a Technical Proposal volume and a Price Proposal volume. Key requirements include a 15% CBMBE supplier utilization goal, strict adherence to ADA and non-discrimination mandates, and the provision of comprehensive security compliance documentation and background checks for all assigned personnel.

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IT Deployment and Asset Management ServicesThis subcontract for IT Deployment and Asset Management Services supports prime contractors on projects at Minot State University. The scope of work involves the deployment of laptops and workstations, the utilization of asset management systems to track hardware, and the provision of continuous technical support. The successful contractor is responsible for delivering all registered hardware and a finalized asset registry. This opportunity is categorized under NAICS code 541519 and is associated with the state of North Dakota, with a response deadline set for November 18, 2026.

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Email Security ServicesThis subcontract for Email Security Services, issued by the Massachusetts Technology Collaborative, focuses on the deployment and management of advanced email protection systems for prime contractors involved in MassTech Rural Health Facility projects. The scope of work includes the implementation of advanced email security gateways to provide managed filtering, threat removal, and the automatic elimination of malicious links and dangerous attachments to defend against phishing attacks. The contract is categorized under NAICS code 541519 and is associated with a place of performance in Westborough, Massachusetts. It was posted on November 10, 2026, with a response deadline extending to November 5, 2035.

Massachusetts Technology Collaborative

POSTED

DEADLINE

Managed Detection and Response (MDR) ServicesThe Managed Detection and Response (MDR) Services subcontract, issued by the Massachusetts Technology Collaborative, provides 24/7 endpoint security monitoring and response for prime contractors working on MassTech Rural Health Facility projects. Utilizing the SentinelOne technology stack, the service focuses on automated detection, alerting, analyst review, and the escalation of high-confidence security incidents to ensure continuous protection and compliance with cyber insurance requirements. The contract is categorized under NAICS code 541519 and is performed in Westborough, Massachusetts. Key deliverables include continuous monitoring services and the provision of detailed incident escalation reports to maintain the security posture of the involved health facility projects.

Massachusetts Technology Collaborative

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Incident Response and Data Protection ServicesThe Incident Response and Data Protection Services subcontract supports prime contractors on Department of Information Resources projects within the state of Texas. The scope of work focuses on mitigating cyber threats through emergency response, ensuring continuous data availability via backup and replication, and maintaining security through media protection sanitization. Key deliverables include the provision of detailed incident reports and backup verification logs to ensure operational resilience. This opportunity is categorized under NAICS code 541519 and was posted on November 10, 2026. Interested parties must submit their responses by the deadline of February 10, 2027. Further details regarding this procurement can be accessed through the Texas SmartBuy portal.

Department of Information Resources

POSTED

DEADLINE

Software Maintenance and Technical Support for Jurisdiction OnlineThis subcontract focuses on providing software maintenance and technical support for the Jurisdiction Online system, specifically supporting prime contractors on State of Alabama Elevator Inspections projects. The scope of work includes delivering comprehensive computer support services, troubleshooting technical issues, and ensuring continuous system availability in strict accordance with state electronic interface standards. Success is measured by the consistent availability of the system and the timely resolution of support tickets. To be eligible for this opportunity, contractors must be enrolled in E-Verify and registered with the Alabama Secretary of State. The project falls under NAICS code 541519. Interested parties should note the response deadline of November 16, 2026, for this Alabama-based agency requirement.

POSTED

DEADLINE

4010/4015-Jurisdiction Online

Solicitation # SRC0000037643

The State of Alabama, specifically the Elevator Inspections agency, is soliciting computer support for the Inspections Division under the project titled 4010/4015-Jurisdiction Online. This solicitation, numbered SRC0000037643, requires responses to be submitted electronically through the Alabama Buys portal. The resulting contract is limited to a total cost of 25,000 dollars, including any subsequent renewals, and may be renewed annually for a maximum term of five years. All disputes that cannot be resolved through negotiation will be handled in Montgomery, Alabama. The State reserves the right to evaluate bids based on cost realism, price reasonableness, and supplier qualifications, including the request for professional licenses and certificates of insurance. Awardees must comply with strict regulatory requirements, including enrollment in the E-Verify program, registration with the Alabama Secretary of State for out-of-state entities, and certification of tax compliance and non-collusion. Payments are handled via electronic methods such as P-cards or EFT, and the State maintains the right to inspect all products before final acceptance in accordance with the Universal Commerce Code.

POSTED

DEADLINE

Cybersecurity and Compliance ArchitectThis subcontract for a Cybersecurity and Compliance Architect supports the South Dakota Department of Human Services by implementing critical security layers and access controls for prime contractors. The scope of work focuses on the configuration of Multi-Factor Authentication, Single Sign-On, and Role-Based Access Controls to secure system entry. Additionally, the project requires the delivery of a comprehensive security architecture and the implementation of encryption for data both at rest and in transit. To ensure regulatory compliance, the project must adhere to NIST and HIPAA/HITECH standards. Key deliverables include the development of immutable audit logging and the establishment of secure records retention triggers. Interested parties should note the response deadline of January 8, 2027, for this South Dakota State Government initiative categorized under NAICS code 541519.

South Dakota State Government

POSTED

about 16 hours ago

DEADLINE

in about 2 months

AI Contract Overview

This subcontract for Technical Support and Help Desk Services supports prime contractors working on Texas Department of Transportation utility mapping projects. The selected provider will staff a help desk operating Monday through Friday from 7 AM to 6 PM CST to deliver incident resolution, troubleshooting via phone and chat, and comprehensive end-user training. The contract requires the deployment of qualified technicians and strict adherence to the Fair Labor Standards Act. Interested parties should note the response deadline of October 27, 2026, for this service delivery engagement categorized under NAICS code 541519.

General Info

Technical support and help desk services for Texas Department of Transportation utility mapping projects.

Agency

Texas Department of Transportation

NAICS

541519 - Other Computer Related Services

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of 601440000054469.

The full solicitation package (21 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Utility Mapping Services Subscription

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseClosed

PostedOct 13

subcontract

Response DeadlineOct 27

Deadline has passed

Submission Closed

10/27/2026, 04:00:00 PM CDT

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Organization & Contact Information

AgencyTexas Department of Transportation

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas Department of Transportation

Office AddressN/A

ContactsNo contact information available

Full Description

Performs telephone and online technical support for prime contractors on TxDOT utility mapping projects. Staffs a help desk Monday through Friday, 7 AM to 6 PM CST, providing incident resolution, troubleshooting via chat or phone, and end-user training. Requires qualified technicians and compliance with the Fair Labor Standards Act (FLSA). Delivers technical support services and training sessions.

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