Technical Support and Help Desk Services for Claims Systems

This contract seeks technical support services focused on Tier 1 and Tier 2 assistance for claims processing staff, addressing issues such as claim rejections, system access problems, and connectivity failures. The support is critical to maintaining the efficiency and continuity of claims operations, requiring responders to have demonstrated experience in resolving complex technical issues within healthcare claims systems. The work is specifically tied to the Zuni location with a zip code of 87327 and must be performed in alignment with the operational needs of the Albuquerque Area Indian Health Service under the Department of Health and Human Services. The contract is designated as a subcontract under the Indian Small Business Economic Enterprise (ISBEE) Set-Aside program, meaning only qualified Indian-owned small businesses are eligible to respond. It is classified under NAICS code 541519 for other computer-related services and was posted on July 10, 2026, with proposals due by July 24, 2026. The set-aside purpose is exclusive to the Department of the Interior and Indian Health Services, emphasizing the requirement for providers who support tribal health initiatives. Respondents must be prepared to deliver timely, on-site or remote technical assistance with a focus on reliability and deep familiarity with healthcare claims infrastructure.