This Government Contract opportunity from Texas was posted on July 30, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Technical Support and Help Desk Services for Edifecs Platform

Closed

State & Local

Submission Closed08/13/2026, 04:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512

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Command Center IT Systems Installation

Port of Houston Authority

POSTED

1 day ago

DEADLINE

in 11 days

AI Contract Overview

The contract provides for ongoing Tier 1 and Tier 2 technical support services for the Edifecs XES platform, covering troubleshooting, user assistance, system monitoring, and escalation management during Central Time business hours. The scope of work focuses on maintaining platform stability and responsiveness through timely resolution of technical issues and direct support to end users, ensuring uninterrupted operations for critical healthcare systems. Support is expected to align with established service levels and escalate complex problems efficiently to higher-tier resources when needed. This subcontract is solicited under the NAICS code 541512 for other computer-related services, issued by the Health and Human Services Commission in Texas. The solicitation was posted on July 30, 2026, with a response deadline of August 13, 2026, at 4:30 PM Central Time. Interested parties must submit proposals through the Texas SmartBuy portal, and performance is expected to occur within the state of Texas. No set-aside provisions are designated, and the contract does not specify a point of contact or exact place of performance beyond the state location.

General Info

Tier 1 and Tier 2 technical support for Edifecs XES platform in Texas during Central Time business hours.

Agency

Texas → Health and Human Services Commission

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of HHS0017372.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Edifecs XES Cores Software License

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedJul 30

subcontract

Response DeadlineAug 13

Deadline has passed

Submission Closed

08/13/2026, 04:30:00 PM UTC

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Organization & Contact Information

AgencyTexas → Health and Human Services Commission

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas → Health and Human Services Commission

Office AddressN/A

ContactsNo contact information available

Full Description

Ongoing Tier 1/Tier 2 technical support for the Edifecs XES platform, including troubleshooting, user assistance, system monitoring, and escalation management during Central Time business hours.

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