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Technical Support and Help Desk Services

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Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This contract involves providing Tier 1 and Tier 2 technical support services for both internal and external users of the 3PNG platform. The scope includes troubleshooting technical issues, facilitating onboarding processes for new users, and maintaining relevant documentation to ensure smooth operation and user assistance. These services are critical to supporting the Department of Commerce's Patent and Trademark Office (PTO) in Alexandria, ensuring that users receive timely and effective help desk support. The contract is categorized under NAICS code 541519, which typically relates to other computer related services. It is structured as a subcontract, posted on April 14, 2026, and does not specify any set-aside provisions. Although some organizational details and contacts are not provided, the primary location for performance of services is Alexandria. This arrangement helps the Department of Commerce maintain operational efficiency and user satisfaction for the 3PNG platform through dedicated technical support resources.

General Info

Provide Tier 1 and Tier 2 technical support for 3PNG platform users, ensuring smooth operations.

Agency

Department Of Commerce PtoView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Alexandria, VA, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedApr 14

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Organization & Contact Information

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AgencyDepartment Of Commerce Pto

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Commerce Pto

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Office AddressN/A

ContactsNo contact information available

Full Description

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Tier 1–2 technical support for internal and external users of the 3PNG platform, including troubleshooting, onboarding, and documentation.

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