Quality Assurance and Performance Metrics Reporting

The contract entails the design and implementation of measurable quality metrics to evaluate search accuracy, the validity of office action recommendations, and overall system uptime for the United States Patent and Trademark Office. These metrics are critical for ensuring the reliability and effectiveness of internal systems that support patent examination processes. The contractor is responsible for developing standardized, data-driven methodologies that enable precise assessment of performance across these key operational areas. In addition to establishing the metrics, the contractor must generate regular performance reports for USPTO oversight, providing actionable insights and transparency into system functionality and operational efficiency. The work will be performed in Alexandria, Virginia, with the North American Industry Classification System code 541511 indicating that the scope involves computer systems design and related services. The contract is structured as a subcontract under the Department of Commerce, with no set-aside designation specified, and was posted on June 29, 2026.