This Government Contract opportunity from Department Of Health And Human Services was posted on June 18, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Technical Support Call Center / Remote Diagnostics

Closed

Federal

Submission Closed06/28/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512

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AI System Implementation and Engineering Services

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1 day ago

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in about 1 month

AI Contract Overview

This contract requires the provision of Level 1 and Level 2 technical support for BD flow cytometers through phone and remote diagnostics, with the goal of accurately triaging customer issues, guiding users through troubleshooting steps, and initiating field service dispatch when necessary. All interactions must be thoroughly documented and adhere to a strict 24-hour response requirement to ensure timely resolution of technical problems. The support must be delivered by qualified personnel capable of handling complex instrument issues without on-site presence, relying on remote diagnostic tools and clear communication to maintain operational continuity for users. The work is performed under a subcontract arrangement managed by the National Institutes of Health under the Department of Health and Human Services, with the North American Industry Classification System code 541512 indicating it falls under computer systems design services. The solicitation was posted on June 18, 2026, with responses due by June 28, 2026, and the performance location is not specified but is expected to support users nationwide or internationally.

General Info

Provide Level 1 and 2 remote technical support for BD flow cytometers with 24-hour response, documented interactions, NIH-managed subcontract.

Agency

Department Of Health And Human Services → National Institutes Of Health OlaoView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Set-Aside

NONE

Documents

This scope was carved out of 75N98026Q00664.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Combined Synopsis Solicitation-BD Biosciences Flow

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedJun 18

subcontract

Response DeadlineJun 28

Deadline has passed

Submission Closed

06/28/2026, 08:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Health And Human Services → National Institutes Of Health Olao

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Health And Human Services → National Institutes Of Health Olao

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Deliver Level 1 and Level 2 technical support via phone and remote diagnostics to triage issues, guide users, and initiate field service dispatch for BD flow cytometers, with full documentation and 24-hour response capability.