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Technical Support, Maintenance, and Training

Active

International

Response Deadline10/27/2026, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Isle of Wight Council

NAICS

541513 - Computer Facilities Management Services

Place of Performance

GBR

Set-Aside

NONE

Documents

This scope was carved out of DN830991.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Provision of an Asset Management Solution - Competitive Flexible Procedure

AI Contract Breakdown

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Timeline

PostedSep 29

subcontract

Response DeadlineOct 27

Submission deadline

Response Deadline

10/27/2026, 02:00:00 PM UTCin 25 days

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Organization & Contact Information

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AgencyIsle of Wight Council

ContactsNo contacts available

OfficeN/A

Organization / AgencyIsle of Wight Council

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides technical support, system maintenance, and user training for prime contractors on Isle of Wight Council property projects. Delivers training programs, manages off-hours system upgrades, and provides help desk support based on KPIs. Implements business continuity and disaster recovery (RPO/RTO) using geographically separate backup systems. Delivers training manuals and maintained system uptime.

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Solicitation # DN830991

The Isle of Wight Council is seeking an Asset Management Solution for its Property Services department to manage the Council's property portfolio, aiming to increase operational efficiency and reduce duplication. This procurement, conducted under the Procurement Act 2023 via a Competitive Flexible Procedure, has an estimated total value of 201,300 pounds excluding VAT. The contract includes a mobilization phase from January 4, 2027, to May 24, 2027, with an estimated performance period running from May 24, 2027, to May 23, 2030. The award will be based on a weighted evaluation of price at 60 percent and quality at 40 percent, with the latter focusing on system demonstrations, data migration capabilities, data security, and user engagement. Key deliverables include the leadership of data migration and cleansing, the provision of a detailed training program, and the implementation of a system that supports Single Sign-On and Multi-Factor Authentication. The solution must comply with UK GDPR and ICO data residency requirements, ensuring the Council maintains 100 percent data ownership and can handle Subject Access Requests. Payment is structured around an acceptance testing milestone to be signed off by May 24, 2027, for the solution, implementation, and configuration services, while support, maintenance, and licensing fees will be paid annually in advance for a three-year term.

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