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IT Support & SLA Management

Active

State & Local

Response Deadline11/06/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Oregon → OHA Health Policy & Analytics

NAICS

541513 - Computer Facilities Management Services

Place of Performance

Portland, OR, 97232, USA

Set-Aside

NONE

Documents

This scope was carved out of S-44300-00017084.

The full solicitation package (9 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP for NCQA-certified HEDIS measurement vendor

AI Contract Breakdown

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The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedSep 29

subcontract

Response DeadlineNov 6

Submission deadline

Response Deadline

11/06/2026, 08:00:00 PM UTCin about 1 month

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Organization & Contact Information

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AgencyOregon → OHA Health Policy & Analytics

ContactsNo contacts available

OfficeN/A

Organization / AgencyOregon → OHA Health Policy & Analytics

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides user support and helpdesk services for prime contractors on Oregon Health Authority (OHA) projects. Manages user licenses and monitors system response and resolution times using ticketing systems to ensure adherence to Service Level Agreements (SLAs). Requires expertise in SLA-based response standards. Delivers support logs and SLA compliance reports.

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