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AMS Technical Support and Maintenance

Active

State & Local

Response Deadline10/29/2026, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

California → Municipal Services Department of City of Murrieta

NAICS

541513 - Computer Facilities Management Services

Place of Performance

CA, USA

Set-Aside

NONE

Documents

This scope was carved out of MSD 26-012.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Request for Proposals for Professional Services for Asset Management System

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedSep 29

subcontract

Response DeadlineOct 29

Submission deadline

Response Deadline

10/29/2026, 12:00:00 AM UTCin 27 days

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Organization & Contact Information

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AgencyCalifornia → Municipal Services Department of City of Murrieta

ContactsNo contacts available

OfficeN/A

Organization / AgencyCalifornia → Municipal Services Department of City of Murrieta

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides ongoing technical support, software updates, and troubleshooting for the Asset Management System for prime contractors on City Department projects. Performs help desk support, bug fixes, software patching, and performance monitoring using ticketing systems and remote support tools. Adheres to Service Level Agreements (SLAs) for uptime and response. Delivers system availability and resolved support tickets.

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Solicitation # MSD 26-012

The City of Murrieta is soliciting proposals for a comprehensive, secure, cloud-based Asset Management System (AMS) to centralize the tracking and maintenance of physical assets, including buildings, parks, fleet, public right-of-way, and stormwater infrastructure. The selected solution must provide core capabilities for asset lifecycle management, configurable work order workflows with mobile field functionality, and GIS-based management. A critical component of the system is a public-facing service request portal designed to intake resident requests while reducing administrative burdens through automation and artificial intelligence. The project is envisioned as a five-year contract beginning around April 2027, encompassing software licensing, system configuration, data migration, training, and ongoing technical support. To ensure system integrity and security, the vendor must maintain a security program aligned with NIST and CIS controls and hold SOC 2 Type II or ISO/IEC 27001 certification. The implementation process will include rigorous User Acceptance Testing (UAT) covering workflows, integrations, and mobile functionality, culminating in a formal readiness assessment before production deployment. Proposals must be submitted via the PlanetBids portal by October 29, 2026, and must include a response file, a separate cost proposal, and a completed Technical Response Matrix. The contract will be awarded as a not-to-exceed amount, with payments issued monthly within 30 to 45 days of approved invoicing.

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