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Remote End-User Support Services

Active

State & Local

Response Deadline10/23/2026, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Remote End-User Support Services subcontract involves providing remote Tier 1 technical assistance for prime contractors working on City of Hinesville IT projects. The selected provider will be responsible for managing and resolving technical tickets through ITSM systems and remote desktop tools, ensuring all actions align with defined service level agreements and escalating complex matters to Tier 3 specialists when necessary. To qualify, personnel must hold professional IT certifications such as Microsoft Certified or CompTIA A+. Key deliverables for the contract include the successful resolution of support tickets and the submission of monthly performance reports to track adherence to established SLAs. The solicitation was posted on September 28, 2026, with a response deadline of October 23, 2026.

General Info

Remote Tier 1 IT support for City of Hinesville via certified technical personnel.

Agency

Georgia → City of Hinesville

NAICS

541513 - Computer Facilities Management Services

Place of Performance

GA, USA

Set-Aside

NONE

Documents

This scope was carved out of 2026-08.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Request for Proposals to Provide Co-Managed IT Services

AI Contract Breakdown

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Timeline

PostedSep 28

subcontract

Response DeadlineOct 23

Submission deadline

Response Deadline

10/23/2026, 05:00:00 PM UTCin 11 days

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Organization & Contact Information

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AgencyGeorgia → City of Hinesville

ContactsNo contacts available

OfficeN/A

Organization / AgencyGeorgia → City of Hinesville

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides remote Tier 1 end-user technical support for prime contractors on City of Hinesville IT projects. Manages and resolves tickets via ITSM systems and remote desktop tools within defined SLAs, escalating complex issues to Tier 3 specialists. Requires professional IT certifications such as CompTIA A+ or Microsoft Certified. Delivers resolved support tickets and monthly performance reports against SLAs.

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