Technology Evaluation and Digital Accessibility Review

The Birmingham-Jefferson County Transit Authority is seeking a subcontractor to evaluate its current technology systems governing paratransit eligibility determination, trip scheduling, and rider communication channels, with a primary emphasis on ensuring digital accessibility compliance and identifying pathways for modernization. The assessment will examine the usability, functionality, and regulatory alignment of existing digital platforms to meet current accessibility standards and improve the experience for riders with disabilities, focusing on areas such as website integrity, mobile interface design, automated notification systems, and data integration across backend operations. The goal is to provide actionable recommendations that enhance compliance with federal accessibility mandates while promoting efficiency and equity in service delivery. The contract opportunity is open for submission with a response deadline of August 17, 2026, at 7:00 PM, and is classified under NAICS code 541512 for computer systems design services. The procurement is managed by the Procurement Department of the Birmingham-Jefferson County Transit Authority in Alabama, and the performance location is within the jurisdiction of the agency. While no specific set-aside designation is provided, the scope requires specialized expertise in accessibility standards, public transit technology, and user-centered digital transformation. Interested parties must engage through the designated vendor portal to access full details and submit responses by the stated deadline.