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Telecommunications and IT Support Services

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The United States Citizenship and Immigration Services, under the Department of Homeland Security, is seeking a qualified contractor to provide comprehensive telecommunications and information technology support services for its External Affairs initiatives. The contractor will be responsible for maintaining, upgrading, administering, and enhancing IVR systems, delivering statistical data analysis, and offering technical and analytical services critical to the operational effectiveness of the USCIS Contact Center Solutions Branch. The scope includes ongoing business improvement efforts, system testing, thorough documentation, and seamless coordination with other contractors and vendors supporting USCIS missions. Expertise in telecommunications infrastructure, data-driven decision support, and IT service management is essential to fulfill these requirements. This opportunity is specifically set aside for 8(a) small businesses, reflecting a commitment to fostering minority-owned enterprise participation in federal contracting. The contract will be performed remotely, with the contractor’s primary place of performance being their own location. Point of contact for inquiries is Nicole Russo, with David Hershey as the alternate point of contact and Scott Stewart serving as the designated Small Business Specialist. No solicitation number has been issued yet, and the posting serves as a market research forecast to gauge industry interest and capability ahead of a formal procurement.

General Info

8(a) small business contract for remote IT and telecom support to USCIS Contact Center Solutions Branch.

Agency

Department of Homeland Security → United States Citizenship And Immigration ServicesView Agency

NAICS

541511 - Custom Computer Programming ServicesView NAICS

Place of Performance

Contractor Location

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

Posted

forecast

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Organization & Contact Information

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AgencyDepartment of Homeland Security → United States Citizenship And Immigration Services
Contacts3 people available
OfficeN/A
Organization / Agency
Department of Homeland Security → United States Citizenship And Immigration Services
View Agency Profile
Office AddressN/A
Contacts
Nicole Russo
contact@example.gov
+1 (555) 000-0000
David Hershey
contact@example.gov
+1 (555) 000-0000
Scott StewartSmall Business Specialist/APFS Coordinator
contact@example.gov
+1 (555) 000-0000

Full Description

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USCIS requires that maintenance, upgrade, administration, enhancements and various Telecommunications and Information Technologies services be provided to support External Affairs (EXA) initiatives. The USCIS Contact Center Solutions Branch (CCSB) is seeking the services of a qualified contractor to provide technical and analytical services directly related to the operational programs of USCIS. Expertise is needed in the areas of IVR Systems, statistical data support, and other support services. The requirement includes a need for a broad range of expertise and services for continued business improvement practices, testing, and documentation support at USCIS. Additionally, there is a need for coordination and work with other contractors and vendors that support the mission of USCIS.

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