Telecommunications and IT Support Services

The United States Citizenship and Immigration Services, under the Department of Homeland Security, is seeking a qualified contractor to provide comprehensive telecommunications and information technology support services for its External Affairs initiatives. The contractor will be responsible for maintaining, upgrading, administering, and enhancing IVR systems, delivering statistical data analysis, and offering technical and analytical services critical to the operational effectiveness of the USCIS Contact Center Solutions Branch. The scope includes ongoing business improvement efforts, system testing, thorough documentation, and seamless coordination with other contractors and vendors supporting USCIS missions. Expertise in telecommunications infrastructure, data-driven decision support, and IT service management is essential to fulfill these requirements. This opportunity is specifically set aside for 8(a) small businesses, reflecting a commitment to fostering minority-owned enterprise participation in federal contracting. The contract will be performed remotely, with the contractor’s primary place of performance being their own location. Point of contact for inquiries is Nicole Russo, with David Hershey as the alternate point of contact and Scott Stewart serving as the designated Small Business Specialist. No solicitation number has been issued yet, and the posting serves as a market research forecast to gauge industry interest and capability ahead of a formal procurement.