Telemedicine Services

The Department of Developmental Services in Massachusetts is seeking qualified providers to deliver telemedicine services under a pilot program targeting state-operated group homes for adults with intellectual and developmental disabilities. The initiative aims to improve health, wellness, and safety by providing remote clinical care to reduce unnecessary emergency visits and support residential staff through technology. The solicitation, numbered BD-27-1023-1023C-1023L-131709, was posted on July 29, 2026, with proposals due by September 9, 2026. The anticipated contract start date is October 1, 2026, and the base performance period spans one year and nine months, with two optional one-year renewals, bringing the total estimated value to $1.2 million over the full term. The contract is a fee-for-service arrangement funded annually at $300,000 with no carry-forward authority. Performance is entirely remote, delivered via secure telehealth platforms to approximately 100–150 group homes across Massachusetts, with no physical delivery required. Proposals must include a Supplier Diversity Plan, which is the highest-weighted evaluation factor at 25% of the total scoring, followed by clinical model, staff qualifications, telemedicine coverage, care coordination, follow-up processes, experience, platform capabilities, documentation, quality assurance, implementation, and budget. Evaluation uses adjectival ratings—Excellent, Very Good, Meets Standard, Below Standard, Unacceptable—with total points capped at 168. The award will be made through a trade-off process, prioritizing technical merit over price, as the budget component is weighted at only 8 points. Contractors must submit multiple documents in a single .zip file via COMMBUYS, including an organizational chart, cover page and response document, budget proposal, prompt pay discount form, and an Excel-based Supplier Diversity Form. All documents require specific file naming conventions and adhere to strict page limits. Contractors must use a HIPAA-compliant platform, ensure secure handling of protected information under state and federal laws, conduct national background checks on all staff with unsupervised access, and report through the Enterprise Invoice Management system using Electronic Funds Transfer. The contract is governed by Massachusetts procurement regulations and public records laws, with all submitted materials considered public unless statutorily exempt. The Contracting Officer’s Representative, Kelly Lawless, serves as the primary point of contact for administration, and all proposals must