Telemedicine Services

The Massachusetts Department of Developmental Services is soliciting proposals for a pilot program to provide 24/7 telemedicine services to approximately 500 to 700 individuals with disabilities residing in 100 to 150 state-operated group homes. The primary objective is to improve health and safety while reducing unnecessary emergency department visits through urgent clinical assessments and disability-specific medical guidance. This fee-for-service contract is estimated at 300,000 dollars annually, with a total potential value of 1.2 million dollars through June 30, 2030, including two optional one-year renewals. Award selection is based on a best-value trade-off process rather than lowest price, with a heavy emphasis on technical merit and supplier diversity. The Supplier Diversity Plan is the most significant evaluation factor, accounting for 25 percent of the total 194 available points, while the budget proposal accounts for only about 4 percent. Qualified providers must employ medical clinicians with at least four years of experience serving individuals with intellectual and developmental disabilities and must adhere to strict HIPAA and state regulatory standards. Key requirements include the use of a HIPAA-compliant platform, integration with the EOHHS Virtual Gateway, and a mandatory 1 percent financial commitment to certified diverse suppliers. Proposals must be submitted electronically via COMMBUYS by September 9, 2026.