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Telephone and Remote Technical Support

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Department Of Health And Human Services → Phoenix Area Indian Health SvcView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Winterhaven, CA, 92283, USA

Set-Aside

BICiv

Documents

This scope was carved out of RFQ-26-PHX-049.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Eaton UPS Maintenance and Support Services - Fort Yuma Service Unit

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Timeline

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Organization & Contact Information

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AgencyDepartment Of Health And Human Services → Phoenix Area Indian Health Svc
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Health And Human Services → Phoenix Area Indian Health Svc
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Remote troubleshooting and telephone-based technical support for UPS system issues, including guidance to on-site staff and escalation to field teams when necessary.

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Same awarding agency

NAICS: 621111
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Nonpersonal Primary Care Physician Services - Phoenix Area IHS
Solicitation # RFQ-26-PHX-052
The Department of Health and Human Services, through the Phoenix Area Indian Health Service, is soliciting quotations to establish one or more Blanket Purchase Agreements for non-personal Family Medicine and Internal Medicine physician services. This acquisition is restricted to eligible Indian Small Business Economic Enterprises under the Buy Indian Act and is conducted using FAR Part 12 commercial services procedures. The resulting agreements will support government-operated healthcare facilities throughout the Phoenix Area, with services ordered via individual BPA Calls. The overall ordering period is five years from the date of award. The contractor is responsible for providing qualified physicians to deliver comprehensive outpatient primary care, including preventive services, chronic condition management, and electronic health record documentation. The contractor must manage all recruitment, credentialing, scheduling, and administrative oversight, as the government maintains a non-personal services relationship and will not supervise contractor personnel. Performance is measured against a Quality Assurance Surveillance Plan and specific Acceptable Quality Levels. Quotations will be evaluated based on three factors in descending order of importance: Technical Capability, Relevant Experience and Past Performance, and Price. Non-price factors are significantly more important than price in the determination of the most advantageous award. Eligible offerors must submit a four-volume proposal including technical capability, past performance, pricing via the government-issued schedule, and Buy Indian documentation. Award will be made to the responsible quoter determined to be the most advantageous to the government.
Offices of Physicians (except Mental Health Specialists)

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1 day ago

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