The Provision of Firefighter Pension and Administration and Pensioner Payroll Services

The Cleveland Fire Authority is seeking a provider for a comprehensive, end-to-end Firefighters' Pension Administration and Pensioner Payroll Service for all active, deferred, pensioner, and dependant members of the Firefighters' Pension Schemes. The required service encompasses pension administration, pensioner payroll, member record management, and employer support, all underpinned by a secure and robust administration platform with integrated workflow and document management capabilities. The successful provider must ensure full compliance with legislative and regulatory requirements and demonstrate a commitment to continuous improvement and innovation to enhance service quality and member experience. The contract is estimated at 500,000 pounds with an initial term running from 1 May 2027 to 30 April 2030, with potential extensions of two 12-month periods extending the total duration to 30 April 2032. Award decisions will be based on a weighted evaluation of quality (50%), price (40%), and social value (10%). The submission deadline is 2 November 2026, and all proposals must be submitted via the Intend Portal. The primary point of contact for this solicitation is Holly Bailey.