Third Party Ambulance/EMS Billing Services

The City of Fernandina Beach is soliciting sealed competitive proposals under RFP 24-07 for comprehensive third party ambulance and EMS billing services to support its Fire Department. The selected vendor will be responsible for managing billing and accounts receivable, including the electronic receipt of billing information, invoicing patients and third parties, processing credit card payments, and handling all necessary forms and filings. A primary objective of this contract is to ensure accurate and timely processing of emergency medical transport billing, with a mandated minimum accuracy rate of 99 percent and strict compliance with HIPAA and other relevant government regulations. Proposals must be submitted by 2:00 PM on November 14, 2024. The resulting agreement will be governed by professional services terms that include strict requirements for non-disclosure, indemnification, and adherence to OSHA and other safety standards. The contract emphasizes vendor liability and the necessity of maintaining high performance standards to ensure the efficient management of the city's emergency medical billing operations.