Ticketing Platform

The University of Texas at Tyler has issued Request for Proposal (RFP No. 750-25-26-003) seeking qualified and financially stable vendors to provide a comprehensive, cloud-based computerized ticketing platform for its R. Don Cowan Fine and Performing Arts Center and other university event venues across Texas. The solution must integrate advanced ticketing capabilities with customer relationship management, marketing tools, and seamless payment processing compatible with University systems such as Authorize.net, Global Payments, and TouchNet. The platform is expected to enhance patron engagement, improve operational efficiency, and comply with PCI security standards, accessibility regulations, and state education codes prohibiting discriminatory practices. Proposals are due by January 9, 2026, and must include detailed work plans, pricing, technical specifications, key personnel resumes, disaster recovery plans, and certifications ensuring compliance with applicable tax, antitrust, cybersecurity, and foreign ownership laws. Evaluation of submissions will be based on a holistic trade-off approach considering cost, quality, proposer's reputation, alignment with University needs, past performance, and total long-term value rather than simply lowest price. Threshold criteria, including HUB participation and disability law compliance, are pass/fail. Contract performance is planned to begin April 1, 2026, with an initial three-year term and up to three one-year renewals, covering multiple campus locations. Special contractual provisions emphasize cybersecurity standards, critical infrastructure access controls, conflict of interest disclosures, and robust data protection consistent with HIPAA and FERPA requirements. Vendors must submit proposals electronically through the Bonfire portal without physical or embedded files. The contract documentation lacks explicit federal FAR clauses and detailed pricing information but mandates thorough proposal content, including HUB subcontracting plans and certifications, while underscoring the University’s authority to inspect, test, and accept deliverables based on compliance with technical and accessibility requirements.