This Government Contract opportunity from Department Of Labor was posted on October 2, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Tier 1–3 IT Help Desk & Technical Support

Closed

Federal

Submission Closed10/23/2024, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541511

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Customer-Facing Dining TechnologyThis subcontract agreement focuses on the provision and maintenance of customer-facing technology solutions for dining projects at Georgia College and State University. The scope of work includes the implementation of mobile ordering platforms, digital kiosks, and the integration of payment systems with campus-specific tools such as CatCash. Additionally, the contractor is responsible for developing systems that enable innovative pricing strategies and the tracking of customer loyalty. The project requires the delivery of fully installed and operational software and hardware systems tailored for both retail and residential dining environments. Interested parties should note that the response deadline for this opportunity is December 17, 2026, under NAICS code 541511.

Georgia College and State University

POSTED

DEADLINE

Carshare Management Software (SaaS)This subcontract for the City of Saint Paul involves the provision of Carshare Management Software as a Service to support prime contractors. The scope of work includes the delivery of a comprehensive digital ecosystem featuring a mobile application for member registration, vehicle booking, and remote unlocking, alongside an administrative backend for fleet tracking. To ensure accessibility and security, the software must include payment gateways tailored for unbanked residents and maintain strict adherence to PCI DSS and ADA compliance standards. The primary deliverables consist of a fully operational member application and a robust fleet management dashboard. Interested parties should note that the response deadline for this opportunity is November 13, 2026. The project falls under NAICS code 541511, focusing on custom computer programming services to facilitate urban mobility within Minnesota.

POSTED

DEADLINE

GIS Web Interface DevelopmentThe Nebraska Public Power District is seeking a subcontractor for the GIS Web Interface Development project to replace a legacy Microsoft Access interface with a modern web-based application. This application will serve prime contractors and must feature advanced GIS capabilities, including map-extent search, various GIS layers, measurement tools, and the integration of USGS and NAIP aerial imagery. Additionally, the developer will implement sketch and annotation tools and create a system for exporting search results into standard office software formats. Qualified candidates must possess specific experience working with government or electric utility GIS programs to ensure the delivery of a fully functional interface. Interested parties should note that the response deadline for this subcontract opportunity is November 25, 2026.

Nebraska Public Power District

POSTED

DEADLINE

AI Interactive Avatar DevelopmentThis subcontract involves the development and implementation of an AI-powered interactive avatar designed for prime contractors working on regional investment projects for the Suffolk County Council. The project focuses on creating a sophisticated conversational engine using Large Language Models and interactive UI/UX frameworks to deliver a fully functional system. Key technical requirements include the integration of approved content from partner websites via API and the inclusion of lead generation functionality to help identify and capture business opportunities. The procurement process for this initiative began on October 28, 2026, with a response deadline set for November 26, 2026. Classified under NAICS code 541511, the contract is managed by the Suffolk County Council and aims to provide a seamless, integrated AI interface to support regional investment goals.

Suffolk County Council

POSTED

DEADLINE

AI AVATAR (Suffolk Economy)

Solicitation # GHI/ED/PSR1

Suffolk County Council is seeking a provider for solicitation GHI/ED/PSR1 to develop an AI-powered interactive avatar to serve as a digital ambassador for the region. The avatar will be utilized by the Suffolk Economy team at flagship events and exhibitions to engage potential investors and stakeholders, facilitate access to key regional information, and generate leads for new business opportunities. The system is required to integrate and draw upon approved content from the Suffolk Economy and various partner websites. The contract is estimated to have a total value of 50,000 GBP including VAT, with a performance period of three years running from January 16, 2027, to January 15, 2030, based in Suffolk. Award decisions will be made using a weighted criteria of 80 percent quality and 20 percent price. Interested parties must submit their proposals via the suffolksourcing.uk portal by the deadline of November 26, 2026, at 11:00am. The primary point of contact for this procurement is Alison Huxley.

Suffolk County Council

POSTED

DEADLINE

Ticketing Systems and Box Office ServicesThis subcontract for Ticketing Systems and Box Office Services supports prime contractors on arts centre projects for the Ashford Borough Council. The selected provider will implement an e-ticketing SaaS platform, manage online sales, and supply necessary ticket printing hardware along with dedicated box office staffing. Key deliverables include a fully functional ticketing system and the regular provision of detailed sales reports. To ensure secure payment processing, the provider must maintain strict PCI DSS compliance. Interested parties should note that the response deadline for this opportunity is January 8, 2027, at 10:00 AM.

Ashford Borough Council

POSTED

DEADLINE

Software Implementation and Configuration ConsultantThe Software Implementation and Configuration Consultant subcontract involves the technical setup, configuration, and deployment of strategic planning software for prime contractors working on City of Lake Forest municipal projects. The selected consultant will be responsible for translating city requirements into functional software configurations, establishing user roles and permissions, and developing a comprehensive project management schedule to ensure a timely rollout. Managed under the City Manager in California, this engagement requires the use of project management tools to deliver a fully operational software instance. Interested parties should note the response deadline of November 19, 2026, for this opportunity categorized under NAICS code 541511.

POSTED

DEADLINE

Pavement Management Tool Enhancement and ModelingThe Pavement Management Tool Enhancement and Modeling subcontract provides specialized software engineering and data science services to prime contractors supporting the Maryland State Highway Administration. The primary objective is to improve pavement data management tools and refine optimization models used for annual roadway budget allocation plans. Utilizing SDLC methodologies, the contractor will develop and update MDOT SHA pavement models to ensure efficient infrastructure planning. Key deliverables for this engagement include updated software tools, refined optimization models, and comprehensive technical documentation. The project falls under NAICS code 541511 and is associated with the State of Maryland. Interested parties should note the response deadline of December 11, 2026.

State Highway Administration

POSTED

DEADLINE

Online Ordering and Payment System ProviderThis subcontract agreement establishes a partnership with an Online Ordering and Payment System Provider to manage digital infrastructure for Texas A&M University – Central Texas athletic facility projects. The selected provider will implement a cashless online ordering portal capable of processing major credit and debit cards as well as Apple Pay to facilitate lease and rental fee collection for prime contractors. The provider is responsible for delivering a fully functional payment portal and generating detailed game-day and year-end sales reports, along with recurring revenue documentation. To ensure the security of all financial transactions, the contractor must maintain strict PCI DSS compliance throughout the duration of the project.

Texas A&M University – Central Texas

POSTED

DEADLINE

Secure Connection Portal

Solicitation # TWC001904

The Borough of Telford & Wrekin is seeking a UK-based supplier for the provision, hosting, support, and maintenance of a secure software connection portal under solicitation TWC001904. The primary objective is to establish a centralized system where venue operators, community partners, and organizations can manage tourism, event, and community information in one location. This solution must integrate with the Council's existing systems and the Visit Telford Simpleview platform via APIs and data-sharing mechanisms to automate content distribution, reduce administrative duplication, and improve data accuracy across multiple platforms. The contract has an estimated value of 20,000 GBP excluding VAT, with an initial performance period from November 30, 2026, to November 29, 2027. There are options for three additional 12-month extensions based on funding and satisfactory performance, potentially extending the agreement to November 2030. Tenders must be submitted electronically by November 9, 2026, at 12:00 PM. Award decisions will be based on a weighted evaluation of price and quality, with different document versions citing weightings of either 25% price and 75% quality or 40% price and 60% quality.

Borough of Telford & Wrekin

POSTED

DEADLINE

TAPS Core Software PlatformThe TAPS Core Software Platform is a subcontract for the development, configuration, and licensing of an enterprise customer account platform designed for prime contractors working on City of Tucson Transportation and Mobility projects. The scope of work includes the implementation of rider registration modules, account management tools, administrative dashboards, and reporting engines. To ensure broad accessibility, the platform must utilize API frameworks to support non-smartphone users and provide multilingual capabilities. The project requires a hosted account platform accompanied by open documentation, with a strong emphasis on identity assurance and privacy risk mitigation protocols. This initiative falls under NAICS code 541511 and is managed by the Transportation and Mobility agency in Arizona. Interested parties must adhere to the response deadline of November 30, 2026.

Transportation & Mobility

POSTED

DEADLINE

SCADA Software Engineering and IntegrationThis subcontract for SCADA Software Engineering and Integration supports prime contractors on SCADA Modernization projects for the City of Willows in California. The scope of work involves the design and integration of SCADA software, specifically focusing on the development of HMI screens, configuration of alarm management, and the setup of data historians to ensure seamless integration with existing city infrastructure. Technical requirements include the use of industrial Ethernet switches and specialized SCADA platforms to deliver a fully operational system along with updated architecture documentation. The opportunity is categorized under NAICS code 541511 and is based in Willows, zip code 95988. Interested parties should note that the solicitation was posted on October 28, 2026, with a response deadline set for November 10, 2026.

City of Willows

POSTED

about 17 hours ago

DEADLINE

in 13 days

AI Contract Overview

This subcontract opportunity is for the provision of comprehensive Tier 1 through Tier 3 IT help desk and technical support for the RMEW system. The scope of work involves a three-tiered service model encompassing general user assistance, application troubleshooting, and advanced system or code-level resolutions. The project is associated with the Pension Benefit Guaranty Corporation under the Department of Labor and will be performed in Washington. The solicitation was posted on October 2, 2024, with a response deadline of October 23, 2024. Classified under NAICS code 541511, the contract focuses on specialized technical support to ensure the operational stability and efficiency of the designated system.

General Info

Tier 1-3 IT help desk support for PBGC RMEW system in Washington.

Agency

Department Of Labor → Pension Benefit Guaranty Corporation

NAICS

541511 - Custom Computer Programming Services

Place of Performance

Washington, MS, USA

Set-Aside

NONE

Documents

This scope was carved out of 16PBGC24SSN-RMEW.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

PBGC Risk Management Early Warning (RMEW) Support Services

AI Contract Breakdown

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Timeline

PhaseClosed

PostedOct 2

subcontract

Response DeadlineOct 23

Deadline has passed

Submission Closed

10/23/2024, 09:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Labor → Pension Benefit Guaranty Corporation

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Labor → Pension Benefit Guaranty Corporation

Office AddressN/A

ContactsNo contact information available

Full Description

Provide three-tier technical support for the RMEW system, including user help desk (Tier 1), application troubleshooting (Tier 2), and deep system/code-level resolution (Tier 3).

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Full Description

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