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Tier 1 & Tier 2 Help Desk and O&M Support

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract provides Tier 1 and Tier 2 help desk and operations and maintenance support for prime contractors on Department of Homeland Security Science and Technology OCIO projects. Based in Reston, Virginia, the scope of work includes daily oversight of IT support functions, network infrastructure maintenance, asset management, and patch management, with a requirement for after-hours emergency support. The contractor will utilize ticketing systems and network monitoring tools to deliver resolved support tickets, updated asset inventories, and patched systems. The opportunity is designated as a Total Small Business Set-Aside under NAICS code 541513. Due to the nature of the work with the Science Technology Acquisition Division, all personnel are required to undergo a government background investigation.

General Info

Tier 1 and 2 IT support for DHS projects in Reston, Virginia.

Agency

Department Of Homeland Security → Sci Technology Acq DivisionView Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

Reston, VA, 20191, USA

Set-Aside

SBA

Documents

This scope was carved out of 70RSAT25FC0000007.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Information Technology Support Services (ITSS)

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Timeline

PostedJul 7

subcontract

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → Sci Technology Acq Division

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Homeland Security → Sci Technology Acq Division

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Office AddressN/A

ContactsNo contact information available

Full Description

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Performs daily oversight of IT support functions for prime contractors on DHS Science & Technology OCIO projects. Provides Tier 1 and Tier 2 help desk services, network infrastructure maintenance, asset management, and patch management, including after-hours emergency support. Utilizes ticketing systems and network monitoring tools. Requires government background investigation. Delivers resolved support tickets, updated asset inventory, and patched systems.

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