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Tier 1 & Tier 2 Help Desk Support

Active

Federal

Response Deadline06/18/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract for Tier 1 & Tier 2 Help Desk Support involves providing both remote and on-site technical assistance to end-users, focusing on troubleshooting issues related to hardware, software, and network systems. The service provider will be responsible for managing a ticketing system to track user requests and ensure that issues are resolved promptly and efficiently. This support is essential for maintaining smooth operational functionality within the client organization. Issued by the United States Holocaust Memorial Museum's Procurement Division, the subcontract falls under the NAICS code 541512, which pertains to computer systems design services. The place of performance is specified as Washington, DC, with a postal code of 20024. The solicitation was posted on May 19, 2026, with a response deadline of June 18, 2026. While there is no designated type of set-aside for this subcontract, the focus remains on delivering reliable and timely help desk support to meet the agency's IT service needs.

General Info

Provide remote and on-site Tier 1 and 2 Help Desk IT support in Washington, DC.

Agency

United States Holocaust Memorial Museum → Ushmm Procurement Division

NAICS

541512 - Computer Systems Design Services View NAICS

Place of Performance

Washington, DC, 20024, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedMay 19

subcontract

Response DeadlineJun 18

Submission deadline

Response Deadline

06/18/2026, 09:00:00 PM UTCin 2 days

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Organization & Contact Information

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AgencyUnited States Holocaust Memorial Museum → Ushmm Procurement Division

ContactsNo contacts available

OfficeN/A

Organization / Agency

United States Holocaust Memorial Museum → Ushmm Procurement Division

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide remote and on-site technical support for end-users, including troubleshooting hardware, software, and network issues. Manage ticketing system and ensure timely resolution.

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