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This Subcontract opportunity from Department Of Defense was posted on October 28, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Tier 1 IT Help Desk & End-User Support

Closed
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 541513
New
Federal
Sole Source Special Notice for DOT's Non-Competitively Adding Three Watch-Officers to Echelon Services, LLC's Existing Transportation Operations Center (TOC) Contract
Solicitation # 693JK427R500002
The U.S. Department of Transportation (DOT) is issuing a sole-source modification, numbered 27, to the existing Transportation Operations Center (TOC) support-services contract (No. 693JK423C500009) held by Echelon Services, LLC. This modification aims to address staffing deficiencies within the Departmental Office of Intelligence, Security and Emergency Response (S-60) by adding three operational Watch Officers, consisting of two Senior Watch Officers and one Journeyman Watch Officer. The addition is valued at $1,315,961.03, bringing the envisioned revised contract value to $7,505,455.83. The period of performance for these additional personnel runs from December 1, 2026, through September 30, 2028, with work performed at the DOT Headquarters in Washington, DC. The added personnel will be responsible for continuous operational monitoring, incident identification, and the development of situational awareness and reporting to maintain a 24/7 operational coordination capability. They must be proficient in National Incident Management System (NIMS) principles and Incident Command System (ICS) concepts, with demonstrated experience in emergency management, crisis communications, and recovery coordination. The DOT has justified this sole-source award based on the need for speed, efficiency, and continuity of transition, though the final signing is contingent upon the contracting officer determining that the pricing is fair and reasonable.
693JK4 Ost

POSTED

about 9 hours ago

DEADLINE

in 15 days
NAICS: 541513
New
SLED
IT Network and Maintenance Support Services
Solicitation # 27-002
The Sanford Housing Authority is soliciting proposals for IT Network and Maintenance Support Services under solicitation 27-002. The contract involves providing comprehensive IT support for the Agency and Central Carolina Strategic Developers, including network monitoring, systems administration, security and recovery planning, hardware support, and technical troubleshooting. The initial term is two fiscal years, with options for up to three additional one-year renewals, not to exceed a total of five consecutive fiscal years. Onboarding must be completed within 30 calendar days of the Notice to Proceed, and the contractor must adhere to strict on-site response times: two hours for high-priority requests and two business days for normal-priority requests. Proposals are due by December 2, 2026, and must be submitted as a searchable PDF via the eProcurement Marketplace. Evaluation is based on a weighted scoring system: proposal pricing and fees (20 points), relevant experience and past performance (30 points), approach and engagement (25 points), and organizational capacity and staffing (25 points). The contractor must provide an account manager and lead technician and comply with various federal and state regulations, including the Byrd Anti-Lobbying Amendment, HUD equal opportunity provisions, and North Carolina E-Verify requirements. Mandatory certifications include maintaining a drug-free workplace and ensuring no organizational conflicts of interest exist.
Sanford Housing Authority

POSTED

3 days ago

DEADLINE

in 19 days

AI Contract Overview

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This subcontract opportunity is for Tier 1 IT Help Desk and End-User Support for the Department of Defense, specifically under the Kessel Run Aflcmc/hbbk agency. The selected provider will be responsible for delivering essential technical support services, including account unlocks, access control, license provisioning, and incident management, all coordinated through a ServiceNow-integrated portal. The work will be performed at Hanscom AFB, zip code 01731, under NAICS code 541513. Interested parties must submit their responses by the deadline of November 14, 2025, at 7:00 PM.

General Info

Tier 1 IT Help Desk support for DoD at Hanscom AFB by November 14, 2025.

NAICS

541513 - Computer Facilities Management Services

Place of Performance

Hanscom AFB, MA, 01731, USA

Set-Aside

NONE

Documents

This scope was carved out of FA8730_PRIME_KR.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Kessel Run PRIME RFI

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Defense → FA8730 Kessel Run Aflcmc/hbbk
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide Tier 1 technical support for account unlocks, access control, license provisioning, and incident management via a ServiceNow-integrated portal.

More opportunities from Department Of Defense → FA8730 Kessel Run Aflcmc/hbbk

Same awarding agency

NAICS: 541511
Federal
Radio Distribution System (RDS) RFI
Solicitation # RDS-FA873027Q1
The Air Operations Center Weapons System Program Management Office, through Kessel Run at Hanscom AFB, is seeking information via a Request for Information (RFI) for the continued sustainment of the Radio Distribution System (RDS) version 2.X baseline. The primary objective is to maintain the security and functionality of the RDS v2.3 across all Air Operations Center sites, including specific locations such as the 217th ARC in Battle Creek, MI, and the 152nd ARC in Syracuse, NY. The anticipated period of performance includes one base year and three option years, with requirements for 24/7 365 help desk support and the maintenance of two Test and Training Suites. Technical requirements mandate strict adherence to USAF and DoD cybersecurity standards, including compliance with DoDI 8500.1, AFI 17-130, and Public Law 111-383. The contractor must utilize the Assured Compliance Assessment Solution (ACAS) for vulnerability scanning and ensure all deliverables undergo ACAS/Nessus and STIG scans. Additionally, the contractor must maintain a secure facility capable of handling Secret-level classified information in accordance with NISPOM and provide personnel with Security+ certifications. Logistics for equipment replacement involve overnight shipping via approved carriers for CONUS units and military air (MILAIR) for OCONUS units. Interested parties must submit a white paper in Microsoft Word, limited to seven pages, by November 17, 2026. The response must include administrative details such as CAGE code, UEI, and business size under NAICS code 541511, as well as confirmation of facility and personnel security clearances. This RFI is for information-gathering purposes and does not constitute a formal solicitation for bids or proposals.
Custom Computer Programming Services

POSTED

7 days ago

DEADLINE

in 4 days
View Details
NAICS: 541512
Federal
Kessel Run DevSecOps Commercial Solutions Opening
Solicitation # FA8730-22-S-C001
The Kessel Run DevSecOps Commercial Solutions Opening (CSO), solicitation FA8730-22-S-C001, is an umbrella vehicle managed by the Air Force Life Cycle Management Center (AFLCMC) to acquire innovative commercial technology and DevSecOps services. Operating as a Software Pathway program under DoD 5000.87, this mechanism allows the government to issue specific Calls for innovative solutions, including research and development ranging from basic research to operational systems development. The CSO remains open for the issuance of Calls until September 30, 2027, and while there is no cumulative ceiling, individual awards are not anticipated to exceed 100 million dollars. Awards may be executed through FAR Part 12 fixed-price contracts, FAR Part 13 simplified acquisition procedures, Other Transaction (OT) prototype projects under 10 USC 4022, or experimental procurements under 10 USC 4023. Selection is based on technical merit, importance to agency programs, and funds availability, with price evaluated for fairness and reasonableness. Prospective awardees must maintain active registration in the System for Award Management (SAM) and comply with NIST SP 800-171 cybersecurity assessment requirements. Specific requirements, submission instructions, and technical points of contact will be detailed within individual Calls posted on sam.gov.
Computer Systems Design Services

POSTED

12 months ago

DEADLINE

in about 1 year
View Details

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