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Tier 2 Help Desk & Desk Side Support

Active

Federal

Response Deadline09/30/2026, 01:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract opportunity is for the National Geospatial-Intelligence Agency under the Department of Defense to provide Tier 2 Help Desk and Desk Side Support for NGA Foundation GEOINT projects. The selected provider will support prime contractors by managing incident tracking, including the submission and monitoring of Incidents, Product Backlog Items, and Defect Reports through Service+ and other enterprise monitoring tools. The primary objective is to deliver resolved technical incidents while maintaining strict system availability and reliability metrics. The position requires a Secret clearance and falls under NAICS code 541513. The solicitation was posted on April 24, 2026, with a response deadline of September 30, 2026.

General Info

NGA subcontract for Tier 2 Help Desk support requiring Secret clearance by September 30.

Agency

Department Of Defense → National Geospatial-Intelligence AgencyView Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

MO, USA

Set-Aside

NONE

Documents

This scope was carved out of HM047625R0016_Bidder_Library.

The full solicitation package (81 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Foundation Sustainment Support, Software and Integration (FS3i)

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Timeline

PostedApr 24

subcontract

Response DeadlineSep 30

Submission deadline

Response Deadline

09/30/2026, 01:00:00 PM UTCin 18 days

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Organization & Contact Information

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AgencyDepartment Of Defense → National Geospatial-Intelligence Agency

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → National Geospatial-Intelligence Agency

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Office AddressN/A

ContactsNo contact information available

Full Description

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Performs Tier 2 technical support for prime contractors on NGA Foundation GEOINT projects. Executes incident tracking, submitting and tracking Incidents (INCs), Product Backlog Items (PBIs), and Defect Reports (DRs) using NGA’s enterprise monitoring tools and Service+ incident management tool. Requires Secret clearance. Delivers resolved technical incidents and maintained system availability and reliability metrics.

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