Tier 2 Help Desk & End-User Support

The contract is for Tier 2 Help Desk and End-User Support services to be provided to staff of the National Institutes of Health under the Department of Health and Human Services. It requires comprehensive technical assistance covering hardware, software, and network issues, with responsibilities including ticket intake, prioritization, escalation, and final resolution. Services will be performed primarily at the Bethesda location with a ZIP code of 20892, ensuring on-site or closely coordinated support for NIH employees. This is a subcontract under NAICS code 541519, indicating it falls under other computer-related services, and was posted for opportunity on June 25, 2026. The contract does not specify a set-aside type or detailed point of contact, and all work must align with NIH’s internal support standards and escalation procedures.