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Tier 2 Help Desk & End-User Support

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract is for Tier 2 Help Desk and End-User Support services to be provided to staff of the National Institutes of Health under the Department of Health and Human Services. It requires comprehensive technical assistance covering hardware, software, and network issues, with responsibilities including ticket intake, prioritization, escalation, and final resolution. Services will be performed primarily at the Bethesda location with a ZIP code of 20892, ensuring on-site or closely coordinated support for NIH employees. This is a subcontract under NAICS code 541519, indicating it falls under other computer-related services, and was posted for opportunity on June 25, 2026. The contract does not specify a set-aside type or detailed point of contact, and all work must align with NIH’s internal support standards and escalation procedures.

General Info

Tier 2 help desk support for NIH staff at Bethesda, covering hardware, software, and network issues via ticket resolution.

Agency

Department Of Health And Human Services → National Institutes Of Health

NAICS

541519 - Other Computer Related Services

Place of Performance

Bethesda, MD, 20892, USA

Set-Aside

NONE

Documents

This scope was carved out of CS-119444-O.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Justification for Cancellation of Solicitation No. CS-119444-O

AI Contract Breakdown

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Timeline

PostedJun 25

subcontract

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Organization & Contact Information

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AgencyDepartment Of Health And Human Services → National Institutes Of Health

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Health And Human Services → National Institutes Of Health

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide technical support to NIH staff for hardware, software, and network issues, including ticketing, escalation, and resolution.

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