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Tier 2 Technical Support Services

Active

State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for Tier 2 Technical Support Services provides advanced technical assistance for proctoring platforms supporting prime contractors on Pennsylvania State System of Higher Education projects. The scope of work involves troubleshooting software bugs and integration failures escalated from level one support, as well as managing system scalability and availability through remote diagnostic tools and ticketing systems. The service provider is responsible for maintaining system uptime and delivering resolved technical tickets while adhering to strict Service Level Agreements for 24/7/365 or other specified support windows. Classified under NAICS code 541519, the contract ensures the stability and performance of critical educational proctoring infrastructure for PASSHE.

General Info

Tier 2 technical support for PASSHE proctoring platforms ensuring system uptime and stability.

Agency

Pennsylvania State System of Higher Education (PASSHE)View Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

USA

Set-Aside

NONE

Documents

This scope was carved out of DOC1555879052.

The full solicitation package (11 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Online Proctoring Solutions

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Timeline

PostedJan 1

subcontract

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Organization & Contact Information

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AgencyPennsylvania State System of Higher Education (PASSHE)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Pennsylvania State System of Higher Education (PASSHE)

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provides advanced technical support for proctoring platforms for prime contractors on PASSHE projects. Troubleshoots software bugs and integration failures escalated from L1 support. Manages system scalability and availability issues using ticketing systems and remote diagnostic tools. Adheres to contract Service Level Agreements (SLAs) for 24/7/365 or specified support windows. Delivers resolved technical tickets and system uptime maintenance.

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