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Tier 2/Tier 3 Help Desk & System Support

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract titled "Tier 2/Tier 3 Help Desk & System Support" involves providing specialized technical support for the MIP system, focusing on key areas including troubleshooting, managing user access, verifying data integrity, and handling escalation processes specifically related to promotions and retirement workflows. This subcontract falls under the NAICS code 541512 and is commissioned by the Department of Defense, with the primary place of performance located in Quantico, ZIP code 22134. The scope encompasses advanced help desk services at Tier 2 and Tier 3 levels, ensuring that the MIP system operates smoothly and securely, while addressing complex issues that frontline support may escalate. The contract aims to maintain system reliability and support critical personnel actions within the organization, emphasizing data accuracy and seamless workflow management in promotion and retirement processes. The subcontract is positioned to support ongoing DoD operations through technical expertise and prompt issue resolution.

General Info

Provide Tier 2/3 technical support for MIP system, focusing on promotions, retirements, DoD.

Agency

Department Of Defense → Commander

NAICS

541512 - Computer Systems Design Services View NAICS

Place of Performance

Quantico, VA, 22134, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedMay 28

subcontract

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Organization & Contact Information

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AgencyDepartment Of Defense → Commander

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → Commander

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide technical support for the MIP system, including troubleshooting, user access, data integrity checks, and escalation management for promotions and retirement workflows.

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