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Tier 2/Tier 3 Help Desk & User Support During Migration

Active

Federal

Response Deadline08/04/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract seeks qualified vendors to provide global technical support during designated migration windows, focusing on user onboarding, credential resets, and connectivity troubleshooting to ensure seamless transition of systems and services. This support is critical during high-impact windows when user access and network integrity must be maintained across international locations, requiring rapid response, multilingual capabilities, and deep technical expertise in enterprise authentication and network infrastructure. The work is classified as a subcontract under NAICS code 541511 and is issued by the Defense Information Systems Agency under the Department of Defense, with performance centered in St James, Maryland, though services must be delivered globally. Responses are due by August 4, 2026, and the opportunity was posted on July 27, 2026, with no set-aside status specified.

General Info

Vendors needed for global technical support during migration windows, focusing on user onboarding and connectivity, under DoD contract.

Agency

Department Of Defense → Defense Information Systems AgencyView Agency

NAICS

541511 - Custom Computer Programming ServicesView NAICS

Place of Performance

St James, MD, 20755, USA

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PostedJul 27

subcontract

Response DeadlineAug 4

Submission deadline

Response Deadline

08/04/2026, 08:00:00 PM UTCin 7 days

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Organization & Contact Information

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AgencyDepartment Of Defense → Defense Information Systems Agency

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → Defense Information Systems Agency

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide global technical support during migration windows, including user onboarding, credential resets, and connectivity troubleshooting.

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