Transportation Overflow Services Master Agreement

The County of Los Angeles Department of Health Services (DHS) has issued a Request for Statement of Qualifications (RFSQ) to establish Master Agreements with qualified ambulance and ambulette operators for Transportation Overflow Services. These services are intended to supplement DHS’s own Basic Life Support ambulance resources by providing licensed, staffed, and equipped vehicles capable of transporting patients—including indigent individuals—within Los Angeles County. The scope includes transport to and from residences, healthcare facilities, state mental hospitals, courts, and jails. Contractors must maintain a minimum number of vehicles available 24/7 and comply with state licensure, the Los Angeles County Prehospital Care Manual, and other regulatory and contractual standards. Service delivery is coordinated via DHS’s Central Dispatch Office, and performance is monitored through quality control plans, quarterly audits, and compliance reporting. The Master Agreement outlines comprehensive terms and administrative provisions governing contractor responsibilities, including staff qualifications, insurance, indemnification, confidentiality, and adherence to HIPAA and other legal requirements such as child support and property tax compliance programs. The contract term extends through December 31, 2030, with options to renew for up to five additional years. Vendors must be properly licensed, insured, and demonstrate financial and operational capability. Evaluation factors focus on vendor background, references, required forms completion, and proof of compliance with County policies. Pricing rates for services such as Basic Life Support, Advanced Life Support, and Critical Care Transport are defined but not in a formal CLIN format. The solicitation package emphasizes transparency, fairness, and support for small businesses while requiring certificates regarding conflicts of interest, GAIN/START program participation, and charitable contribution compliance. Administration includes designated County personnel overseeing contract execution and coordination. Payments occur via electronic funds transfer, with invoicing aligned to CMS-1500 standards. The Master Agreement also imposes strict controls on Contractor personnel through background checks, uniform requirements, and County approval of key staff, ensuring ongoing compliance with County standards and operational protocols.