U.S. Customs and Border Protection (CBP) National Targeting Center (NTC) Data Ontology and United States Citizenship and Immigration Services (USCIS) Vetting Center (UVC) Optimization
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This contract supports the Department of Homeland Security in advancing Identity, Credential, and Access Management (ICAM) principles across U.S. Customs and Border Protection and U.S. Citizenship and Immigration Services by providing contractor services to enhance system interoperability, automate manual processes, and improve data governance. The effort aims to deliver integrated dashboards, real-time risk analytics, and standardized data frameworks that strengthen situational awareness and decision-making for both agencies. Core objectives include reducing operational burdens through workflow automation, establishing consistent data standards, and building workforce capacity via training and user-centric design to ensure sustainable adoption of new capabilities. For CBP’s National Targeting Center, the focus is on increasing operational efficiency through improved data integration and automation of targeting workflows, while USCIS is prioritizing the creation of a unified, risk-informed adjudication framework with measurable performance indicators tied to adjudication speed, consistency, and effectiveness. Both agencies require aligned portfolio and performance management to ensure funding and initiatives are coordinated and deliver measurable value, including reinvestment of efficiency gains. The work will be performed in Washington, D.C., with point of contact information provided for direct engagement, and is categorized under NAICS code 541715 for scientific research and development services, with no set-aside designation.
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Washington, DC, USSet-Aside
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CBP NTC-Specific Objectives: • Improve system and data interoperability to increase operational efficiency. • Reduce manual workload through targeted workflow automation. • Enhance situational awareness through integrated dashboards and analytics. • Establish consistent data standards and governance structures. • Build workforce readiness through training and knowledge transfer. • Implement integrated portfolio, program, and performance management to ensure alignment across initiatives and value realization.
USCIS-Specific Objectives: • Establish an enterprise-wide, standardized vetting framework to enable consistent, risk-informed adjudication decisions. • Improve system and data interoperability to support integrated, cross-system vetting and a unified adjudication experience. • Reduce manual workload by embedding vetting capabilities within adjudication workflows and implementing targeted automation. • Enhance decision-making through integrated dashboards, advanced analytics, and real-time risk indicators at the point of decision. • Define and track key performance indicators tied to adjudication speed, consistency, and vetting effectiveness to enable data-driven continuous improvement. • Align funding, prioritization, and delivery through integrated portfolio, program, and performance management, with measurable value realization and reinvestment of efficiency gains. • Enable workforce readiness through training, knowledge transfer, and user-centric design to support adoption of new tools and processes.
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